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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join an award-winning team in a dynamic customer service environment.
- Benefits: Enjoy a £1,000 joining bonus, hybrid working, and various employee perks.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Detail-oriented with a passion for helping others.
- Other info: Great career progression opportunities and supportive training provided.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a permanent Customer Service role? Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
- 1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
- HYBRID working options - save on commuting costs with only 2 days in the office each week once you have successfully completed a 4 week period after training
- Full time - 40hrs per week - hours worked between 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
- Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work – Savings Discounts / Free Online Classes / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support your journey
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Customer Services Contact Centre Advisor - Full Time in Bangor employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Contact Centre Advisor - Full Time in Bangor
✨Tip Number 1
Get familiar with the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat with the recruitment team.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, show your interest by asking about training opportunities or the team you'll be working with. It shows you’re keen and engaged.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities directly from us.
We think you need these skills to ace Customer Services Contact Centre Advisor - Full Time in Bangor
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to our team.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills. Use examples from your past experiences that align with the role, showing us how you can deliver outstanding service to our customers.
Follow Instructions: Pay close attention to the application instructions. Completing our online assessment is a key step, so make sure you follow all the guidelines to ensure your application stands out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get in touch with you about this exciting opportunity!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and the services they offer. Understanding their approach to customer service will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Think about situations where you went above and beyond to meet a customer's needs, as this role is all about delivering outstanding service.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Practice answering questions like, 'What would you do if a customer was unhappy with their service?' This shows your problem-solving skills and ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This demonstrates your interest in the position and helps you understand if it’s the right fit for you.
