Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Make warm outbound calls to encourage blood donation appointments.
- Company: Join Teleperformance, a global leader in customer experience management.
- Benefits: Competitive salary, discounts, wellbeing resources, and professional development opportunities.
- Why this job: Help save lives while delivering exceptional customer service in a compassionate team.
- Qualifications: Passion for helping others and strong communication skills.
- Other info: Flexible hours with no weekend work and excellent career growth potential.
The predicted salary is between 26436 - 26436 £ per year.
Location: onsite in Newtownards, Northern Ireland
Contract: Permanent, onsite working only in Newtownards, currently no work at home opportunities
Start Date: 20th April 2026
Hours of Work: 40 hours per week. Candidates need to be flexible between the hours of 11:30am and 8:30pm Monday to Friday – currently no weekends worked.
Training: 10 Days (onsite 9.30am - 6pm)
Salary: £26,436.80
Is this role right for you? Do you have a passion for helping others? Do you have the ability to deliver a first-class customer experience? Would you enjoy being part of a highly engaged and compassionate team that represents one of our key clients, NHS Blood and Transplant? If you can answer ‘YES’ to these questions, then we’d love to hear from you!
Job Overview
As a member of our Team at Teleperformance, you will be making warm outbound calls to get people to rebook their blood donation appointment. You will have the desire to help all callers providing accurate information relating to blood donation appointments. You will be self-motivated and have a passion for assisting others to save lives and should have a real desire to understand and the ability to deal with complex life experiences. Our callers want to talk to understanding empathetic people who’ll listen, ask the right questions and patiently offer solutions that serve their needs. Bring your experience and enthusiasm and you’ll have the chance to support the NHS Blood and Transplant Service.
Key Responsibilities
- Resolve customer inquiries with speed and precision
- Assist customers with queries
- Delight customers by providing timely, accurate and expert advice
- Deliver a service where patience, empathy and building rapport are central
- Record, track, and effectively resolve incidents and queries
- Create clear notes on customers’ accounts with relevant details
- Comply with company’s policies and practices
- Update your knowledge through the associated guidelines and procedures
- Manage databases, tools, applications and operating systems
- Strive to achieve first call resolution
Candidate Requirements
We believe in building a team with the right drive and passion for products and customer service. That’s why we need you to be interested in providing information and advice to customers relating to the NHS Blood and Transplant Line. If we work with the things we enjoy, then work should be a pleasurable place to be.
Who are we?
Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. We are in 80 countries, serving 170+ markets, employing 300,000 interaction experts worldwide, speaking 265 languages and dialects. We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact. We constantly invest in research and development and get a deeper understanding of customer’s thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.
Here are our key benefits…
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
Customer Service Specialist - Outbound in Bangor employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Outbound in Bangor
✨Tip Number 1
Get to know the company! Research NHS Blood and Transplant and understand their mission. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be making outbound calls, it’s crucial to sound confident and empathetic. Role-play with a friend or family member to get comfortable with the conversation flow.
✨Tip Number 3
Prepare for common interview questions. Think about how you would handle difficult customer situations or how you’ve provided excellent service in the past. We want to hear your stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Specialist - Outbound in Bangor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about providing a first-class customer experience, especially in a role that supports NHS Blood and Transplant.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that align with the job description. We love seeing how your skills can contribute to our compassionate team, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and directly address the key responsibilities mentioned in the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist at NHS Blood and Transplant. Familiarise yourself with their mission and values, and think about how your passion for helping others aligns with their goals.
✨Show Empathy
During the interview, demonstrate your ability to connect with people. Share examples from your past experiences where you’ve shown patience and empathy, especially in challenging situations. This will highlight your suitability for a role that requires understanding complex life experiences.
✨Practice Active Listening
In customer service, listening is key. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are ready to engage meaningfully with customers.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training process or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.