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For Companies At a Glance
- Tasks: Deliver outstanding customer service and help clients achieve their financial goals.
- Company: Join a supportive team at Natwest, celebrating every achievement.
- Benefits: Up to £26,200 salary, £1,000 joining bonus, hybrid work options, and extensive training.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Detail-oriented with a passion for helping others.
- Other info: Enjoy perks like discounts, wellbeing resources, and career growth opportunities.
The predicted salary is between 21000 - 26000 £ per year.
Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today. Click apply, complete our online assessment and someone from our award-winning Recruitment team will be in touch to discuss our opportunities.
Why work with us?
- Up to £26,200 annual salary (monthly pay)
- £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
- HYBRID working options - save on commuting costs with only 2 days in the office each week once you have successfully completed a 4-week period after training
- We invest in training and give you all the tools you need to succeed
- Work with experienced, supportive colleagues in a fast-paced environment where all ideas matter
- We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated
Details
- Start date: Various dates from January 2026
- Location: Natwest, Newtownards
- Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history
Firstly, what you get from us
- Perks at Work – Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Now about the Job
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor. We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
What you’ll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Customer Service Specialist in Bangor employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Bangor
✨Tip Number 1
Get to know the company! Research Natwest and understand their values, especially around customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or provide solutions. Role-playing with a friend can help you feel more confident when discussing your experience in interviews.
✨Tip Number 3
Don’t forget to highlight your achievements! Whether it’s a successful project or a time you went above and beyond for a customer, share these stories during your interview. It shows you’re results-driven and ready to contribute to the team.
✨Tip Number 4
Apply through our website! Completing the online assessment is crucial, and it’s a great way to get noticed by our award-winning Recruitment team. Plus, it shows you’re proactive and ready to take the next step in your career.
We think you need these skills to ace Customer Service Specialist in Bangor
Some tips for your application 🫡
Show Your Personality: When you're filling out your application, let your personality shine through! We love seeing who you are beyond just your qualifications. A little bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Specialist role. Highlight your relevant experience and skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our amazing perks!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their commitment to customer service and how they celebrate achievements. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided outstanding customer service. Think about situations where you went above and beyond to meet a customer's needs, as this will demonstrate your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or how you ensure compliance in your work. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.