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- Tasks: Deliver outstanding customer service and help customers achieve their financial goals.
- Company: Join a leading company with a focus on employee support and development.
- Benefits: Enjoy a £1,000 joining bonus, hybrid working, and various perks.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Detail-oriented individuals with a passion for helping others.
- Other info: Flexible hours, training provided, and excellent career progression opportunities.
The predicted salary is between 28800 - 42000 £ per year.
Looking for a permanent Customer Service role? Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
- 1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
- HYBRID working options - save on commuting costs with only 2 days in the office each week once you have successfully completed a 4 week period after training
- We invest in training and give you all the tools you need to succeed
- Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
- Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work: Savings Discounts / Free Online Classes / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support your journey
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Customer Service Assistant (Call Centre Full Time) in Bangor employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Call Centre Full Time) in Bangor
✨Tip Number 1
Get familiar with the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or provide solutions. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, make sure to speak clearly and listen actively. This shows that you’re not just a good talker but also a great listener.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant (Call Centre Full Time) in Bangor
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with the Customer Service Assistant role. This shows us you’re genuinely interested in the position!
Showcase Your Customer Service Skills: Since this role is all about providing outstanding customer service, share specific examples of how you've excelled in similar situations. We love hearing about your experiences and how you’ve made a difference for customers in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get you started on your journey with StudySmarter. Plus, it ensures you won’t miss out on any important updates from our recruitment team.
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and the services they offer. Understanding their approach to customer service will help you align your answers with what they’re looking for.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer service scenarios. Be ready to share examples of how you've handled difficult customers or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Practice speaking clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to show that you can engage effectively with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you understand if it’s the right fit for you. Consider asking about the training process or how success is measured in the role.
