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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join an award-winning team in a dynamic and supportive environment.
- Benefits: Enjoy a £1,000 joining bonus, hybrid working, and extensive perks.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Great career progression opportunities and a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
Looking for a permanent Customer Service role? Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
- 1,000 Joining Bonus: 500 joining bonus after 3 months, when passed probation and 500 retention bonus after 12 months.
- HYBRID working options: Save on commuting costs with only 2 days in the office each week once you have successfully completed a 4 week period after training (training will be fully office based).
- Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00 (when onsite hours will be between 08:00-20:00).
Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to 1,200 for you
- Dedicated Employee Experience Progress Here to support TP journey
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We are looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience. In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Supporting the bank's way of working to help as many customers as possible.
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolving complaints and errors quickly.
Customer Service Agent (Experienced) in Bangor employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (Experienced) in Bangor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or in front of a mirror. This will help you feel more confident and prepared to showcase your skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for a customer. This will demonstrate your commitment to excellent service and your ability to handle challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Agent (Experienced) in Bangor
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Show us how your background aligns with the Customer Service role and why you’re the perfect fit for our team!
Follow Instructions: Pay close attention to the application instructions. Completing our online assessment is a key step, so make sure you follow all the guidelines to ensure your application stands out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and for you to stay updated on your progress. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about common customer service situations you might face in the role. Prepare examples from your past experience where you successfully resolved issues or provided exceptional service. This will demonstrate your ability to handle real-life challenges in the job.
✨Showcase Your Communication Skills
As a Customer Service Agent, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to the interviewer’s questions, showcasing your ability to engage with customers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
