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- Tasks: Provide outstanding customer service and educate clients on banking options.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Save on commuting with flexible work arrangements and enjoy various perks.
- Why this job: Make a real difference in customers' financial journeys while maintaining work-life balance.
- Qualifications: Detail-oriented with a passion for helping others achieve their financial goals.
- Other info: Access to wellbeing resources, discounts, and excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully completed training and passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Location: Natwest, Belfast City Centre
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00
Credit, Criminal, Sanctions and Fraud check will be completed.
Perks at Work:
- Savings Discounts
- Free Online Classes
- Podcast
- Wellbeing Resources
- Webinars
- Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support your journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Customer Training Consultant in Ballyclare employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Consultant in Ballyclare
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Training Consultant role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing how you can help customers meet their financial goals.
✨Tip Number 3
Show off your skills! If you have experience in customer service or financial services, be ready to share specific examples of how you've helped customers in the past. This will demonstrate your ability to provide outstanding service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our supportive team in Belfast City Centre.
We think you need these skills to ace Customer Training Consultant in Ballyclare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Training Consultant role. Highlight relevant experience and skills that match the job description, like customer service and financial knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Customer Service Skills: Since this role is all about providing outstanding customer service, make sure to include examples of how you've excelled in similar situations. We want to know how you’ve gone above and beyond for customers in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Natwest and their values. Understand their approach to customer service and how they support their clients in achieving financial goals. This will not only show your interest but also help you align your answers with their mission.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face in the role. Be ready to discuss how you would handle various situations, focusing on providing excellent service and educating customers about their banking options. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Detail Orientation
As a Customer Training Consultant, attention to detail is key. Prepare examples from your past experiences where your meticulous nature led to positive outcomes. Highlight how you ensure compliance and provide seamless experiences for customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
