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- Tasks: Provide top-notch customer service and educate clients on banking options.
- Company: Global customer service firm with a strong presence in Belfast.
- Benefits: Competitive salary, cycle to work scheme, and exclusive discounts.
- Other info: Enjoy flexible hybrid working after training with great career prospects.
- Why this job: Join a dynamic team and help clients navigate their banking needs.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27976 - 27976 £ per year.
A global customer service firm in Belfast is seeking Financial Services Contact Centre Agents for permanent roles. You will provide exceptional customer service, educate clients on banking options, and resolve issues efficiently.
The position offers a competitive salary of £27,976 and includes perks like a cycle to work scheme and various discounts. Part-time hybrid working is available after training, with full-time shifts of 40 hours per week planned around customer needs.
Banking Customer Advisor – Hybrid (Belfast) in Ballyclare employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Advisor – Hybrid (Belfast) in Ballyclare
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the banking sector on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we can handle tricky situations with ease, just like a Banking Customer Advisor should!
✨Tip Number 3
Dress the part! Even if it’s a hybrid role, looking sharp for the interview can make a great first impression. Let’s show them we mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we might have some exclusive tips and resources waiting for you there!
We think you need these skills to ace Banking Customer Advisor – Hybrid (Belfast) in Ballyclare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and financial services. We want to see how your skills match the role of a Banking Customer Advisor, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As a Banking Customer Advisor, communication is key. In your application, highlight any experiences where you’ve successfully resolved issues or educated clients. We want to see that you can connect with customers effectively!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role and our company. Let’s get your application started!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of banking products and services. Understand the common issues customers face and how to resolve them. This will help you answer questions confidently and show that you're ready to educate clients effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle customer queries and resolve issues efficiently.
✨Emphasise Flexibility and Teamwork
Since the role involves hybrid working and full-time shifts, highlight your adaptability and willingness to work as part of a team. Share instances where you've successfully collaborated with others or adjusted to changing schedules.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training processes, and growth opportunities within the firm. This shows your genuine interest in the role and helps you assess if it's the right fit for you.