Job Description /n Back Office Agent /n Location: on-site only in Measham /n Hours: 37.5 hours, Monday – Friday, 8am - 4.30pm /n Contract: Permanent /n Salary: £24,784.50 /n Great Benefits /n /n The Role /n /n We are currently seeking a Back-Office Processing Agent to work within our specialist fulfilment center located in Measham. /n /n You will be responsible for providing the best customer service by dealing with customers inbound & outbound whitemail and fulfilment activities across multiple lines of business. This work will involve handling customer paperwork and the use of office-based machinery to fulfil client requirements. /n /n Experience /n • Proven experience in a Customer Service focused environment. /n • Proven experience of working within a fulfilment environment or similar back-office roles. /n • Proven experience of handling customer requests. /n • Proven ability to pay close attention to detail. /n • Proven ability to use initiative. /n • Proven ability to be able to adhere to strict timeframes /n /n /n Skills/Personal attributes /n • Excellent organisational, communication and writing skills. /n • Computer literacy is essential including MS Word, Excel and E-mail. /n • Must be confident to make difficult decisions based on a number of criteria’s. /n • Organised and methodical, with an eye for detail. /n • Be flexible and have an adaptive approach to your work. /n • Can demonstrate a consistent and friendly approach, positive attitude and positive language. /n • Empathetic /n /n /n Competencies and Specific Skills /n • Takes ownership and accountability /n • People focused /n • Achievement driven /n • Superior communication skills /n • Flexibility /n • Lives and breathes the company values /n • Self-motivated and can motivate others /n • Advanced levels of resilience and focus /n • Continuous improvement mindset /n /n What you get from us /n /n Perks at Work – Savings Discounts / Free Online ClassesHelp@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice /n Critical Illness – up to £10,000 /n Cycle to Work Scheme /n Eyecare support voucher /n Holiday Purchase Scheme /n Length of Service Awards /n Workplace Pension /n Monthly Inspire Awards – For the best of the best /n Refer-A-Friend earns up to £1,200 for you /n Monthly Wellbeing Webinars /n Dedicated Employee Experience Progress – Here to support TP journey /n /n /n
Back Office Agent employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Customer Service Representative working from home in Scotland, you'll enjoy flexible shifts, comprehensive training, and a range of benefits including a generous holiday allowance, wellness programmes, and opportunities for career progression, all while making a meaningful impact on the lives of residents navigating Scotland's transport systems.
