At a Glance
- Tasks: Support Vodafone Ireland corporate customers via phone, chat, and email to resolve account issues.
- Company: Join Teleperformance, a leading company in customer service excellence.
- Benefits: Competitive pay, career growth, 28 days holiday, and gym discounts.
- Other info: Hybrid role with flexible working and opportunities for personal development.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: Experience in service management and excellent communication skills required.
The predicted salary is between 25 - 30 £ per hour.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
Location: Newry
Contract: Fulltime Permanent 40 hours
Start Date: Monday 16th March 2026
Hours of Work: Mon-Fri 09:00-18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training: Newry, Granite Exchange 3 weeks
Salary: £12.21 per hour
Teleperformance is in an exciting partnership with Vodafone Ireland and has a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast-paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities.
The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account.
The Role:
- The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience.
- The role will involve building strong working relationships with Clients and Corporate Account Managers.
- You will be the first point of contact for all customers.
- You will be responsible for providing insights into customers' accounts as well as suggesting enhancements that could be made.
- Occasional customer meetings may take place on the site of the customer.
- You will ensure every customer leaves smiling, knowing that we are here for them if ever they need help.
Duties:
- Ability to operate effectively in a fast-paced environment with constantly changing priorities.
- Customer-focused attitude in daily interactions.
- Daily communication with your customer base via call and email.
- Complete necessary admin within your account base on a daily/weekly/monthly basis.
- Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
- Liaise with other departments within the business to ensure full resolution and ownership for your customers.
- Work in partnership with our client to deliver the best overall experience for your customer.
The Ideal Candidate:
- Previous Service Management experience is essential.
- Educated to A-Level standard or equivalent or experience in working with clients in a Business to Business environment.
- Highly proficient in the use of Microsoft Excel.
- Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
- The ability to understand and communicate client requirements with a clear, positive and customer-focused message.
- Excellent time management skills.
- A good understanding of call centre operations and how to utilise these to deliver client expectations.
- Flexibility to adapt to and manage changing and unexpected situations.
- Strong Negotiation Skills.
- Ability to work under pressure in a target/deadline driven environment, as well as manage heavy workloads.
- An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.
To Work from Home:
- You need to have a router with broadband connection in your home.
- A minimum Download speed of 10Mbps and Upload speed of 4Mbps.
- Need to have the ability to work from home in a private room.
- Equipment will be supplied while working from home.
- Have the ability to return to the Contact Centre when crisis ends.
The Benefits:
- Genuine career progression opportunities through our internal development programmes.
- Performance recognition schemes.
- 28 days holiday inclusive of bank holidays, rising to 30 from year 2.
- Sports & Social Scheme.
- Free on-site car parking.
- On-site canteen with a great variety of food and drinks.
- Pure Gym Discounted membership.
Background Check Requirements:
- 3 years referencing history.
Customer Service Advisor in Armagh employer: Teleperformance
Teleperformance is an exceptional employer, offering a dynamic work environment in Newry that fosters personal development and career advancement. With a strong commitment to customer excellence, employees benefit from genuine progression opportunities, a supportive work culture, and a range of perks including performance recognition schemes and a sports & social scheme. The hybrid role allows for flexibility while ensuring a collaborative atmosphere, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Armagh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance and Vodafone Ireland. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle real-life situations in the role.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service abilities and how you've successfully managed client relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Teleperformance.
We think you need these skills to ace Customer Service Advisor in Armagh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your customer-focused attitude and service management experience.
Show Off Your Communication Skills:Since you'll be the first point of contact for our customers, it's crucial to demonstrate your excellent communication skills in your application. Use clear and positive language to convey your message and show us how you can build rapport with clients.
Be Specific About Your Experience:When detailing your previous roles, be specific about your achievements and responsibilities. Mention any experience you have in a fast-paced environment or working with clients in a B2B setting, as this will resonate with us.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you can easily keep track of your application status. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've gone above and beyond for a customer, as this role is all about delivering an excellent experience.
✨Familiarise Yourself with Vodafone
Do a bit of research on Vodafone Ireland and their corporate services. Understanding their products and how they operate will show that you're genuinely interested in the role and can help you answer questions more effectively.
✨Practice Your Communication Skills
Since you'll be communicating with clients via phone, chat, and email, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with the format.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This shows that you're engaged and serious about the position. You could ask about their training programmes or how they measure success in this role.
