At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team in a fast-paced financial services environment.
- Benefits: Save on commuting costs, enjoy discounts, and access mental health support.
- Other info: Flexible part-time options available after initial training.
- Why this job: Perfect for balancing work and life while making a real difference.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 20000 - 25000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based). Cut down on daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Belfast City Centre Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00. Credit, Criminal, Sanctions and Fraud check will be completed.
Part-Time Hours Available: We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am – 5:30pm.
- Part-Time Working Pattern (20 hours per week):
- Saturday: Off
- Sunday: 09:30 – 13:45
Perks at Work: Savings Discounts / Free Online Classes / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice / Cycle to Work Scheme / Eyecare support voucher / Holiday Purchase Scheme / Length of Service Awards / Workplace Pension / Refer-A-Friend earns up to £1,200 for you.
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
Join us as a Customer Service Advisor. We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Supporting the bank’s way of working to help as many customers as possible. Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Emotional Intelligence: You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. A background of working within a regulatory environment. Good technology skills with the ability to use Microsoft Office.
Customer Advisor Training in Antrim employer: Teleperformance
Join a dynamic and supportive team as a Customer Advisor in the heart of Belfast City Centre, where we prioritise work-life balance and employee well-being. Enjoy flexible working arrangements with only two days in the office after training, alongside a range of benefits including savings discounts, mental health support, and opportunities for professional growth. With a focus on delivering exceptional customer service, you'll be equipped with the tools and resources to thrive in your role while contributing to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor Training in Antrim
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your emotional intelligence! In your interview, share examples of how you've empathised with customers in the past. Highlighting your ability to connect with people can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Customer Advisor Training in Antrim
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Advisor Training role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Emotional Intelligence:In your application, don’t forget to mention your emotional intelligence skills. We want to see how you empathise with customers and handle their needs. Share examples of how you've successfully managed relationships in previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Advisor Training role. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities outlined. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you resolved complaints or educated customers on products, as these will demonstrate your ability to meet their needs effectively.
✨Emphasise Emotional Intelligence
The job requires a good level of emotional intelligence, so be ready to discuss how you empathise with customers and handle difficult situations. Share stories that highlight your ability to connect with others and maintain a positive attitude, even under pressure. This will show that you can build strong relationships with customers.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training process, or company culture. This not only shows your interest but also helps you determine if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer!
