At a Glance
- Tasks: Provide outstanding customer service and help clients achieve their financial goals.
- Company: Join a supportive team in a leading financial services company in Belfast City Centre.
- Benefits: Enjoy flexible working, savings on commuting, and access to wellness resources.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while maintaining a great work-life balance.
- Qualifications: Experience in customer service and strong organisational skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based). Cut down on daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Belfast City Centre Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00. Credit, Criminal, Sanctions and Fraud check will be completed.
Part-Time Hours Available: We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am – 5:30pm.
- Part-Time Working Pattern (20 hours per week):
- Saturday: Off
- Sunday: 09:30 – 13:45
Perks at Work: Savings Discounts / Free Online Classes / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice / Cycle to Work Scheme / Eyecare support voucher / Holiday Purchase Scheme / Length of Service Awards / Workplace Pension / Refer-A-Friend earns up to £1,200 for you.
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
Join us as a Customer Service Advisor. We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Supporting the bank’s way of working to help as many customers as possible. Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Emotional Intelligence: You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. A background of working within a regulatory environment. Good technology skills with the ability to use Microsoft Office.
Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team.
Disclaimer: Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive.
Client Training Administrator in Antrim employer: Teleperformance
Join a dynamic and supportive team in the heart of Belfast City Centre, where we prioritise work-life balance and employee well-being. With flexible working arrangements, comprehensive training, and a range of benefits including savings discounts and mental health support, we empower our employees to thrive both personally and professionally. Experience a culture that values your growth and offers unique perks, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Training Administrator in Antrim
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the financial services sector. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing how you can help customers meet their financial goals.
✨Tip Number 3
Show off your emotional intelligence! During interviews, share examples of how you've empathised with customers in the past. This is key for a role where understanding client needs is crucial.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep checking back!
We think you need these skills to ace Client Training Administrator in Antrim
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Training Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've provided outstanding customer service in the past, as we love to see real-life experiences.
Showcase Your Emotional Intelligence:Since emotional intelligence is key for this role, make sure to mention instances where you've empathised with customers or resolved conflicts. We appreciate candidates who can connect with others and understand their needs.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're serious about joining our supportive team in Belfast City Centre.
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Training Administrator role. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities outlined. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, be prepared to share specific examples from your past experiences. Think of situations where you resolved complaints or helped customers achieve their financial goals. Highlight your emotional intelligence and ability to empathise with customers, as these traits are crucial for success in this position.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions to ask your interviewer. Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you determine if the company culture aligns with your values.
✨Practice Makes Perfect
Take some time to practice common interview questions and answers. You can even do a mock interview with a friend or family member. Focus on articulating your thoughts clearly and confidently. The more you practice, the more comfortable you'll feel during the actual interview, which can make a big difference in your performance.
