Customer Expert At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money/Nationwide. When applying for this role, please ensure that you upload copy of your CV when requested. Start Date : 11 January 2027 Salary : £26,436.80 per annum Location :Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE. Initial training will take place at the client's office on Bothwell Street, Glasgow Shifts : Monday to Friday 8.00 am - 6.00 pm. Please note you must be able to work any shifts between these times. Contract : Full Time Permanent (40 hours per week) Background Checking : Right to Work in the UK Criminal Record Check Enhanced Credit Check which will include looking for active defaults, CCJs, IVAs, bankruptcy CIFAS Fraud Check Global Sanctions Check Media Check 3 year employment history check Please note we do not allow any time off/holiday requests within the first 8 weeks of your employment Please be advised of the following stage in our selection process: We aim to email shortlisted candidates an online assessment link within one working day of application. Please ensure this is completed within 72 hours of receiving the link. The purpose of this role is to answer customer calls or chats regarding Virgin Money and protect and develop customer loyalty and value through the provision of outstanding customer care. Service account and telephone banking enquiries from Virgin Money business customers. Key Skills Listening & communication skills High level of attention to detail. Accountability for several key KPI's. Responsibilities Passionate about delivering excellent customer service through every interaction Ensure you provide the customer with a high standard of service on all aspects of the call Amazing listening and communication skills Recommendation of suitable products and services tailored to the customers’ needs Asking the right questions and offer the solutions that leave them smiling Be open to change and supportive of new ideas or ways of working Promote additional products and services to benefit our customers Highly motivated with a desire to succeed Ability to overcome objections, resilient and calm under pressure To demonstrate a responsible and reliable approach to ensuring your daily attendance schedule is met To develop effective working relationships with colleagues To take shared responsibility for personal development and performance improvement To produce work of the highest quality by adhering to set processes and procedures Our Benefits On-line recruitment process Refer & Earn Scheme 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Length of Service and monthly recognition awards Opportunities for career development and progression Employee welfare support with free access to our Mental Health Employee Assistance programme Pension Scheme Wide range of employee discounts Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or tp.com/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Customer Expert - Business Banking in Annandale employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Customer Service Representative working from home in Scotland, you'll enjoy flexible shifts, comprehensive training, and a range of benefits including a generous holiday allowance, wellness programmes, and opportunities for career progression, all while making a meaningful impact on the lives of residents navigating Scotland's transport systems.
