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- Tasks: Assist customers with fraud concerns and provide top-notch service over the phone.
- Company: Join Teleperformance, a leading contact centre with a vibrant team culture.
- Benefits: Competitive salary up to £28,500 plus OTE, flexible working options after training.
- Why this job: Make a real difference by helping customers protect themselves from fraud.
- Qualifications: 2 years of financial services experience and excellent communication skills required.
- Other info: Dynamic role with opportunities for growth and a supportive training environment.
The predicted salary is between 22800 - 28500 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Here is all you need to know:
- Start Date: Various 2026
- Salary: Dependent on experience and up to £28,500 with OTE of £29,500
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training: Full flexibility between 10.00 - 23.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working depending on performance.
Please note that successful applicants for this role will be invited to interview and you must be able to evidence a minimum of 2 years Financial Services experience in the UK at interview.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their information secure.
Specialist Quality Management in Airdrie employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Quality Management in Airdrie
✨Tip Number 1
Get to know the company! Research Teleperformance and their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal communication, try role-playing common customer scenarios with a friend. This will boost your confidence and help you handle difficult conversations like a pro.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to think on your feet.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Specialist Quality Management in Airdrie
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fraud Specialist role. Highlight your relevant experience in financial services and customer service, and don’t forget to showcase those excellent communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in fraud prevention and how your skills align with our needs. Keep it friendly and professional – we want to see your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively solved problems in previous roles. We love candidates who can think on their feet and handle difficult situations with confidence and empathy.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Teleperformance.
How to prepare for a job interview at Teleperformance
✨Know Your Financial Services Stuff
Make sure you brush up on your knowledge of financial services, especially anything related to fraud prevention. Be ready to discuss your previous experience in this area and how it relates to the role. This will show that you’re not just a good fit for the job, but that you genuinely understand the industry.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal communication skills. Think about how you can convey empathy and understanding during difficult conversations. Maybe even role-play with a friend to get comfortable with handling objections and providing excellent service.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've effectively solved problems in past roles, especially in high-pressure situations. This will help you illustrate your ability to think on your feet and make complex decisions, which is crucial for a Fraud Specialist.
✨Be Ready for Flexibility Questions
Since the job requires flexibility in working hours, be prepared to discuss your availability. Think about how you can manage your time effectively and be open to both on-site and remote work options after the probation period. Showing that you’re adaptable will definitely work in your favour!