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- Tasks: Lead the recruitment process for operational roles and attract top talent.
- Company: Join a dynamic team at Teleperformance, a leader in customer experience.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on social value and career development.
- Why this job: Make a real impact by shaping the future of recruitment in a fast-paced environment.
- Qualifications: Experience in high-volume recruitment and strong stakeholder management skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Glasgow
Hybrid: 3 days in office
Salary: up to 30K DOE
As a Recruitment Business Partner, you’ll own the end-to-end recruitment journey for operational roles across your campaign area, ensuring Teleperformance is consistently seen as an employer of choice. You’ll play a critical role in attracting, engaging, and hiring large numbers of top-quality agents and support roles to support our fast-growing operations as well as driving social value sourcing initiatives.
You’ll act as a trusted advisor and business partner, collaborating closely with stakeholders across Operations, HR, Training, and Workforce Management to deliver recruitment strategies that meet both business and client needs. Your focus: fast, efficient, and high-quality recruitment. You’ll support the growth and management of our offshore teams to ensure they work to the required standard. The role requires you to be on site a minimum of 3 days per week.
Key Responsibilities and Accountabilities:
- Lead the full lifecycle recruitment process for large-scale operational hires, from role briefing and sourcing to offer and onboarding.
- Partner with hiring managers to define role requirements and create strategies that attract large volumes of qualified candidates quickly.
- Source candidates proactively across multiple channels including job boards, social media, professional networks, schools, and referrals.
- Screen, interview when required, and assess candidates to ensure the right fit for each role, while maintaining efficiency to meet high-volume targets.
- Coordinate pre-employment checks (backgrounds, references, etc.) to ensure compliance and smooth onboarding for all.
- Maintain accurate recruitment data in the Applicant Tracking System (ATS) and provide regular reporting on recruitment metrics and KPIs.
- Build and maintain strong relationships with internal stakeholders and external recruitment partners to ensure recruitment goals are met.
- Deliver a world-class candidate experience, acting as a brand ambassador at every touchpoint.
- Continuously improve recruitment processes, tools, and strategies to drive efficiency, quality, and scalability.
- Be a partner to your segment of the business, support strategy and high-quality recruitment for your assigned clients.
- Support with offshore resource development and upskilling.
- Drive and grow our social value standing, providing insight and analysis to diversify pipelines and maintain good data.
What You’ll Bring – Essential Criteria:
- Proven experience delivering high-volume recruitment as the lead recruiter, in a BPO or fast-paced operational environment.
- Experience managing recruitment for operational roles at scale (agents, customer service, or call center positions).
- Experienced in leading a team of recruiters or recruitment administrators as part of a recruitment function.
- Experienced in recruiting social value candidates and/or working in social value employment.
- Strong stakeholder management and communication skills.
- Ability to operate in a fast-paced environment, managing competing priorities while maintaining quality.
- Knowledge of UK employment law and recruitment compliance practices is strongly preferred.
- Proficiency in ATS platforms (e.g., iCIMS, JobTrain, Taleo, SAP) and Microsoft Office tools.
- Excellent problem-solving, organisation, and time-management skills.
Recruitment Business Partner (Airdrie) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recruitment Business Partner (Airdrie)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Recruitment Business Partner role. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research Teleperformance and understand their values and culture. Think about how your experience aligns with their needs, especially in high-volume recruitment. Practice common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you're genuinely interested in the role and helps us track your application better. Plus, it’s a great way to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It keeps you fresh in the interviewer's mind and shows your enthusiasm for the position. Just keep it short and sweet!
We think you need these skills to ace Recruitment Business Partner (Airdrie)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Recruitment Business Partner role. Highlight your experience in high-volume recruitment and any specific achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about recruitment and how your skills match our needs. Don’t forget to mention your experience with operational roles and stakeholder management – we love that stuff!
Showcase Your Data Skills: Since maintaining accurate recruitment data is key, make sure to highlight your proficiency with ATS platforms and any experience you have with reporting metrics. We’re all about efficiency and quality, so show us you can deliver on that front!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure you don’t miss out on any updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Recruitment Business Partner. Familiarise yourself with the end-to-end recruitment process and be ready to discuss how you would attract and engage top-quality candidates for operational roles.
✨Showcase Your Stakeholder Management Skills
Since this role involves collaborating with various stakeholders, prepare examples of how you've successfully partnered with hiring managers or other departments in the past. Highlight your communication skills and how you’ve built strong relationships to meet recruitment goals.
✨Demonstrate Your Proactive Sourcing Techniques
Be ready to talk about the channels you use for sourcing candidates. Discuss specific strategies you've implemented to attract large volumes of qualified candidates quickly, especially in a fast-paced environment like BPO or call centres.
✨Emphasise Your Commitment to Candidate Experience
As a brand ambassador, it’s crucial to deliver a world-class candidate experience. Prepare to share how you ensure candidates feel valued throughout the recruitment process and how you handle feedback to continuously improve their experience.