At a Glance
- Tasks: Conduct quality checks and provide insights to enhance standards in a prestigious banking environment.
- Company: Join a leading banking client with a focus on quality and excellence.
- Benefits: Enjoy competitive salary, discounts, online classes, and wellbeing resources.
- Other info: Flexible remote work with opportunities for personal and professional growth.
- Why this job: Make a real impact by ensuring high-quality standards in a dynamic industry.
- Qualifications: Strong communication skills and a passion for quality assurance are essential.
The predicted salary is between 31500 - 31500 £ per year.
Location: Work at home (UK)
Contract: Permanent & full-time - flexibility required
Salary: £31,500
Role Overview
Working as a Quality Assessor for a prestigious banking client, the post holder will be expected to complete quality checks and monitoring, provide insight into trends and how to overcome these and present findings in a meaningful and structured way. The successful candidates will ensure that consistency, fairness and high standards in Quality are not only met, but also exceeded.
Competencies & Skills Required
- Solid understanding of how Quality can influence achievement of business objectives
- Excellent command of the English language
- Strong motivational skills to develop people's attitudes and skills
- Excellent communication skills to impart knowledge and information
- Committed, enthusiastic, positive and resilient
- Able to cope in a high-pressure environment
- Comfortable with adapting to fast paced change
- Advantageous to have experience within financial services
- Advantageous to have previous QA experience
Skills/personal attributes
- Accuracy and speed
- Presentation skills to report statistical information and conduct team briefs
- High level of numeracy and literacy
- Ability to take on new challenges and ideas
- Excellent communication skills both written and verbal
- Sound coaching skills
- Ability to undertake statistical analysis
- Confident and capable of communicating with client and team members
- Highly organised with the ability to meet deadlines
- Ability to cope under pressure
What you get from us
- Perks at Work - Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
Quality Assessor in Airdrie employer: Teleperformance
As a Quality Assessor for our prestigious banking client, you will thrive in a supportive work-from-home environment that champions flexibility and employee wellbeing. Our company offers a wealth of benefits including savings discounts, access to mental health support, and opportunities for professional growth, all while fostering a culture of excellence and recognition through monthly awards and dedicated employee support. Join us to make a meaningful impact in the financial services sector while enjoying a rewarding and balanced work life.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assessor in Airdrie
✨Tip Number 1
Network like a pro! Reach out to people in the banking and quality assurance sectors. Use LinkedIn to connect with current employees at your target companies, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common questions related to quality assessment. Think about how you can showcase your skills in communication and coaching. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you’ve used data to drive improvements in previous roles. We suggest bringing examples of your work to the interview, as this will help you stand out and demonstrate your ability to present findings effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Let’s get you that Quality Assessor role!
We think you need these skills to ace Quality Assessor in Airdrie
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality Assessor role. Highlight your relevant experience in quality assurance and any skills that align with our job description, like communication and analytical abilities.
Showcase Your Skills:We want to see your excellent command of the English language and your ability to present findings clearly. Use specific examples from your past experiences to demonstrate how you've successfully communicated complex information.
Be Authentic:Let your personality shine through! We value commitment and enthusiasm, so don’t be afraid to show us what makes you unique and how you can contribute positively to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Teleperformance
✨Know Your Quality Standards
Before the interview, brush up on the quality standards relevant to the banking sector. Understand how these standards influence business objectives and be ready to discuss how you can help exceed them.
✨Showcase Your Communication Skills
Since excellent communication is key for a Quality Assessor, prepare examples of how you've effectively communicated findings or coached others in the past. Practise articulating your thoughts clearly and confidently.
✨Demonstrate Your Analytical Skills
Be prepared to discuss your experience with statistical analysis and how it relates to quality assessment. Bring examples of how you've used data to identify trends and improve processes in previous roles.
✨Stay Calm Under Pressure
The role requires coping in high-pressure environments, so think of situations where you've successfully managed stress. Share these experiences during the interview to show your resilience and adaptability.
