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- Tasks: Support customers with banking queries and ensure compliance through inbound calls.
- Company: Join a leading customer service team at Teleperformance in Glasgow.
- Benefits: Enjoy savings discounts, a workplace pension, and 28 days annual leave.
- Other info: Hybrid work model with comprehensive on-site training provided.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Excellent verbal communication skills and previous customer service experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
Teleperformance is seeking a full-time Customer Service Specialist for their Personal Banking division in Glasgow. This role involves answering inbound calls, supporting customers with banking queries, and ensuring compliance with regulatory requirements.
Candidates should have excellent verbal communication skills and ideally previous customer service experience.
The position offers various benefits like savings discounts, a workplace pension, and 28 days annual leave. Training is provided on-site initially.
Inbound Banking Support Specialist — Glasgow (Hybrid) in Airdrie employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Support Specialist — Glasgow (Hybrid) in Airdrie
✨Tip Number 1
Make sure you know the ins and outs of the banking industry. Brush up on common banking queries and regulations so you can impress during the interview. We want to see you shine!
✨Tip Number 2
Practice your verbal communication skills! Role-play with a friend or family member to get comfortable answering questions clearly and confidently. Remember, it’s all about making that great first impression.
✨Tip Number 3
Don’t forget to showcase your previous customer service experience. Think of specific examples where you’ve gone above and beyond for a customer. We love hearing those success stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team in Glasgow.
We think you need these skills to ace Inbound Banking Support Specialist — Glasgow (Hybrid) in Airdrie
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the Inbound Banking Support Specialist role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about banking and how your previous experiences make you a perfect fit for our team at Teleperformance.
Show Off Your Communication Skills: Since this role involves answering inbound calls, we need to see your excellent verbal communication skills in action. Make sure your application reflects your ability to communicate clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of banking products and services. Understanding common queries customers might have will help you answer confidently and show that you're prepared for the role.
✨Practice Your Communication Skills
Since excellent verbal communication is key, practice articulating your thoughts clearly. You could role-play with a friend or family member to simulate the interview environment and get comfortable with responding to customer queries.
✨Familiarise Yourself with Compliance
Research the regulatory requirements relevant to personal banking. Being able to discuss compliance during your interview will demonstrate your commitment to maintaining high standards in customer service.
✨Show Enthusiasm for Customer Service
Prepare examples from your past experiences that highlight your customer service skills. Showing genuine enthusiasm for helping customers can set you apart and align with what Teleperformance values in their team.