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- Tasks: Assist customers with banking queries and promote digital services through inbound calls.
- Company: Leading contact centre employer known for a supportive work environment.
- Benefits: Competitive salary, discounts, pensions, and a friendly workplace.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Excellent communication skills and previous customer service experience.
- Other info: Full-time role with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A leading contact center employer is seeking a Customer Service Specialist based in Glasgow. The role involves answering inbound calls and assisting customers with personal banking queries, promoting digital services, and problem-solving effectively.
The ideal candidate should possess excellent communication skills and previous customer service experience.
This full-time position offers a competitive salary and various benefits including discounts, pensions, and a supportive work environment.
Inbound Banking Customer Advisor – Glasgow in Airdrie employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Customer Advisor – Glasgow in Airdrie
✨Tip Number 1
Practice your communication skills! Since the role is all about assisting customers over the phone, we recommend doing mock calls with friends or family. This will help you sound confident and clear when you're answering those inbound calls.
✨Tip Number 2
Familiarise yourself with digital banking services. As you'll be promoting these to customers, knowing the ins and outs of the services will make you stand out. We suggest checking out the latest trends in online banking to impress during your interview!
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experience where you successfully resolved customer issues. We love hearing about real-life scenarios that demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Inbound Banking Customer Advisor – Glasgow in Airdrie
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you’ve helped customers in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Inbound Banking Customer Advisor role. Let us know how you can promote our digital services and solve problems like a pro.
Show Your Personality: We love a bit of personality! When writing your application, let your unique voice come through. It helps us get to know you better and see how you’d fit into our supportive work environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we’ll keep you updated on your application status!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, brush up on common banking terms and services. Familiarise yourself with the digital services offered by the company, as you'll likely be asked how you can promote these to customers.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. You might want to role-play common customer scenarios with a friend to demonstrate your problem-solving abilities and communication skills during the interview.
✨Highlight Your Customer Service Experience
Prepare specific examples from your previous roles where you successfully handled customer queries or resolved issues. This will help you illustrate your experience and show that you understand the importance of excellent customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team culture or the training process. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.