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- Tasks: Assist customers with fraud concerns and provide top-notch service over the phone.
- Company: Join Teleperformance, a leading contact centre with a focus on customer satisfaction.
- Benefits: Competitive salary up to £28,500 plus OTE, flexible working options after training.
- Other info: Dynamic team environment with opportunities for career growth and development.
- Why this job: Make a real difference by helping customers protect themselves from fraud.
- Qualifications: 2 years of financial services experience and excellent communication skills required.
The predicted salary is between 22800 - 28500 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Here is all you need to know:
- Start Date: Various 2026
- Salary: Dependent on experience and up to £28,500 with OTE of £29,500
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training: Full flexibility between 10.00 - 23.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working depending on performance.
Please note that successful applicants for this role will be invited to interview and must be able to evidence a minimum of 2 years Financial Services experience in the UK at interview.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive in dealing with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their information secure.
Financial Service Specialist in Airdrie employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Service Specialist in Airdrie
✨Tip Number 1
Get to know the company inside out! Research Teleperformance and the Lloyds Banking Division. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. This will help you feel more confident when discussing your experience in financial services and handling customer queries.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to empathise with customers and handle difficult situations. Use examples from your past experiences to demonstrate how you've successfully navigated challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Financial Service Specialist in Airdrie
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Financial Service Specialist role. Highlight your relevant experience in financial services and customer service, especially any work with vulnerable customers or fraud cases.
Craft a Compelling Cover Letter: Your cover letter should reflect your enthusiasm for the role and the company. Use it to showcase your communication skills and explain why you're the perfect fit for the Fraud Team at Teleperformance.
Showcase Your Skills: In your application, emphasise your excellent verbal communication skills and attention to detail. Mention specific examples of how you've handled difficult situations or provided exceptional customer service in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Teleperformance
✨Know Your Financial Services Stuff
Make sure you brush up on your financial services knowledge, especially around fraud prevention. Be ready to discuss your previous experience in the sector and how it relates to the role. This will show that you’re not just a good fit for the job, but that you genuinely understand the industry.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal communication skills. Think about how you can convey empathy and understanding during tough conversations. Maybe even role-play with a friend to get comfortable with handling difficult situations.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've effectively solved problems in past roles. Think of specific instances where you had to make complex decisions or handle vulnerable customers. This will highlight your ability to think on your feet and reassure the interviewers that you can handle the challenges of the job.
✨Be Ready for Flexibility Questions
Since the role requires flexibility in working hours, be prepared to discuss your availability. Show that you’re adaptable and willing to work within the operational hours. This will demonstrate your commitment to the role and your understanding of the demands of the position.