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- Tasks: Provide top-notch customer service for personal banking via inbound calls.
- Company: Join Teleperformance, a leading contact centre with a vibrant culture.
- Benefits: Enjoy flexible working options, competitive pay, and wellness resources.
- Why this job: Make a difference by helping customers navigate their banking needs.
- Qualifications: Customer service experience is essential; banking knowledge is a plus.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialists for our Personal Banking line of business Lloyds Banking Division campaign.
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training) ~ Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
- First 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Key Responsibilities:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- Previous banking/financial experience is highly desired but not essential
- Previous call centre/customer service experience is essential
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Support and provide a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Help customers that may be going through financial difficulty and debit card support
- Promote channels such as Internet Banking and ensure that all customers are aware and have access to the Bank’s complete range of services
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customers
Perks at Work:
- Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
- No peak rail fares - travel is more affordable, at all times
Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Customer Service Advisor - Working From Home - Banking in Airdrie employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Working From Home - Banking in Airdrie
✨Tip Number 1
Get to know the company inside out! Research Teleperformance and their values, especially in customer service. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being polite, clear, and enthusiastic – just like you would with a customer.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past jobs where you’ve provided excellent customer service or handled difficult situations. This will help you stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, our recruitment team is just a message away!
We think you need these skills to ace Customer Service Advisor - Working From Home - Banking in Airdrie
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about helping customers and making their banking experience a positive one.
Tailor Your Application: Make sure to customise your application to highlight relevant experience, especially if you've worked in customer service or banking before. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This reflects the kind of service we expect you to provide!
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you. Let’s get started on this journey together!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the basics of personal banking and the services offered by Lloyds Banking Division. Brush up on common banking terms and processes so you can speak confidently about them during your interview.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to demonstrate your emotional intelligence. Think of examples where you've successfully handled difficult customers or situations, and be prepared to share how you empathised and resolved their issues.
✨Flexibility is Key
The job requires flexibility in working hours, so be ready to discuss your availability. Highlight your willingness to adapt to different shifts and your ability to manage time effectively, especially during busy periods.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering common customer service questions and practice maintaining a polite and professional tone. This will help you feel more comfortable and confident when it’s your turn to shine.