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- Tasks: Provide top-notch customer service and support for banking inquiries.
- Company: Join a leading contact centre with a focus on customer satisfaction.
- Benefits: Flexible working options after training, competitive salary, and career growth.
- Why this job: Make a difference by helping customers navigate their banking needs.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic team environment with opportunities for personal development.
The predicted salary is between 30000 - 42000 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Disputes Team on the Lloyds Banking Division campaign.
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training) ~ Operational hours after training - We require full flexibility between 07:00 - 23:00 Monday - Sunday
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
Customer Service Advisor - Lloyds Banking Group (Permanent) in Airdrie employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Lloyds Banking Group (Permanent) in Airdrie
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and Teleperformance. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you handle objections like a pro.
✨Tip Number 3
Show off your emotional intelligence! Be ready to share examples of how you've empathised with customers in the past. Highlighting your ability to connect with people can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're proactive and keen on joining our team. Don't miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Advisor - Lloyds Banking Group (Permanent) in Airdrie
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience in banking or call centres, and don’t forget to showcase your excellent communication skills and emotional intelligence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your previous experiences make you a perfect fit for the Disputes Team at Lloyds Banking Group.
Showcase Your Flexibility: Since the role requires flexibility in working hours, mention your availability clearly. Let us know that you’re ready to adapt to the operational hours and are excited about the training opportunities!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Lloyds Banking Group and Teleperformance. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you handled difficult situations or went above and beyond for a customer. Be ready to discuss how you can apply these skills to the Disputes Team.
✨Practice Emotional Intelligence Scenarios
Since emotional intelligence is key for this role, practice responding to scenarios where empathy and understanding are crucial. Think about how you would handle a call from a distressed customer and how you can reassure them while resolving their issues.
✨Be Ready for Flexibility Questions
Given the operational hours of 07:00 - 23:00, be prepared to discuss your availability and flexibility. Show that you’re willing to adapt to the needs of the team and highlight any previous experience working in similar environments.