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- Tasks: Provide top-notch customer service for personal banking via inbound calls.
- Company: Join Teleperformance, a leading contact centre with a vibrant culture.
- Benefits: Enjoy flexible working options, competitive pay, and wellness resources.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Make a difference by helping customers navigate their banking needs.
- Qualifications: Customer service experience is essential; banking knowledge is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Personal Banking line of business, Lloyds Banking Division campaign.
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training) ~ Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday. First 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Key Responsibilities:
- A professional, polite and courteous telephone manner.
- Ability to deliver excellent service with an outgoing nature.
- Excellent verbal communication skills, with fluency in English essential.
- Previous call centre/customer service experience is essential.
- Emotional Intelligence - the ability to empathise, be kind and be good with others.
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact.
- Support and provide a positive experience for all customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support.
- Help customers that may be going through financial difficulty and debit card support.
- Promote channels such as Internet Banking and ensure that all customers are aware and have access to the Bank’s complete range of services.
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers.
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer.
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management.
- Confident in following banking processes and explaining this to customers.
Perks at Work:
- Savings Discounts / Free Online Classes.
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice.
- Cycle to Work Scheme.
- Eyecare support voucher.
- Holiday Purchase Scheme.
- Length of Service Awards.
- Workplace Pension.
- Refer-A-Friend earns up to £1,200 for you.
- Dedicated Employee Experience Progress – Here to support TP journey.
- 28 days annual leave (inclusive of bank holidays), increasing with length of service.
- Discounted Bus Travel in Glasgow (First Bus).
- No peak rail fares - travel is more affordable, at all times.
Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Customer Service Advisor - Banking Working from home in Airdrie employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Banking Working from home in Airdrie
✨Tip Number 1
Get to know the company inside out! Research Teleperformance and their banking division. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer service over the phone, try role-playing with a friend or family member. Focus on being polite, clear, and enthusiastic – just like you would with a customer.
✨Tip Number 3
Be ready to showcase your emotional intelligence! Think of examples where you've empathised with customers or handled difficult situations. This will demonstrate your ability to connect with people, which is key in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, our recruitment team is just a message away. Don’t hesitate to reach out!
We think you need these skills to ace Customer Service Advisor - Banking Working from home in Airdrie
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for customer service and your unique approach to helping others.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've got previous customer service or banking experience, shout about it! We love seeing how your skills match what we're looking for.
Show Off Your Communication Skills: Since this role is all about talking to customers, make sure your written communication is clear and friendly. Use a polite tone and keep it professional, but don’t forget to add a touch of warmth – we’re all about emotional intelligence here!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the basics of personal banking and the services offered by Lloyds Banking Division. Brush up on common banking terms and processes so you can confidently discuss them during your interview.
✨Show Off Your People Skills
Since this role is all about customer service, be prepared to demonstrate your emotional intelligence. Think of examples where you've successfully handled difficult customers or situations, and be ready to share how you empathised and resolved their issues.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering questions clearly and concisely, especially those related to your previous customer service experience. This will help you feel more comfortable and articulate during the actual interview.
✨Flexibility is Key
Be ready to discuss your availability and flexibility regarding working hours. Since the role requires adaptability between 08:00 - 22:00, showing that you're open to various shifts will demonstrate your commitment and willingness to meet the company's needs.