Teleperformance in Glasgow is seeking a Team Leader to drive the performance and development of a customer service team. You will coach staff, manage shifts and ensure delivery of exceptional service in a fast-paced banking client environment.
The role requires hands-on leadership, the ability to motivate and develop the team, and a focus on meeting operational targets and customer outcomes. Permanent, full-time, on-site role with a start date in October 2026.
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Banking Contact Centre Team Leader — Coach & Elevate in Airdrie employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Customer Service Representative working from home in Scotland, you'll enjoy flexible shifts, comprehensive training, and a range of benefits including a generous holiday allowance, wellness programmes, and opportunities for career progression, all while making a meaningful impact on the lives of residents navigating Scotland's transport systems.
