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- Tasks: Handle customer calls and assist with mobile phone insurance claims.
- Company: Join a top-notch global outsourcing Contact Centre in Manchester, known for its great work culture.
- Benefits: Enjoy hybrid working, free food, community days, and wellness resources.
- Why this job: Gain valuable experience, develop your skills, and enjoy a supportive team environment.
- Qualifications: People skills, confidence with PCs, and a positive attitude are essential.
- Other info: Flexible shifts, paid training, and opportunities for progression await you!
The predicted salary is between 20316 - 28776 £ per year.
Customer Service and Claims Handler
Start Date: 18th August 2025
Shift patterns: Fully Flexible between; Mon-Fri 8am-9pm, Sat 8am – 8pm & Sun 8am – 8pm
Salary: £25,396.80
Training: 2 weeks – training on site
Contract: Permanent (Hybrid – days on site and 2 days work from home) 40 hours per week.
Who are we? We are the voice of our clients.
We are a global outsourcing Contact Centre located in the heart of Manchester city centre, with a reputation for hard work, outstanding results, and for simply being “a great place to work”.
What do we do? We provide fantastic service and great careers.
We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We do this by telephone, email, web chat, white mail and social media interactions. We develop our teams and provide some fantastic opportunities for progression. If you want a career, you can make it happen. We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award winning training programmes and exceptional training teams are on hand to help to make this happen.
What role is available? Customer Service & Claims Advisor bound calls from customers who are wanting to make a claim on their mobile phone insurance.
- Handling inbound calls from customers wishing to make an insurance claim.
- You will support your customer through the process, assisting with fresh claims, updates, general enquiries and perhaps cancelling policies if required.
- By following set questions on your PC, you will talk your customer through a step by step process to determine the options available to them.
What does an average day look like? Now there’s a question!
- You will start your day signing into your systems to make sure you are ready to take your first call of the day.
- You will talk to a variety of customers and support them by provide a positive experience on every call.
- Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.
What do we need from you? People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- Computer skills, and the ability to navigate with ease.
- Flexibility, great attendance and good time keeping to make sure your available for our customers.
What will we give you? Well there’s plenty, where do we start?
- 2 weeks of classroom-based training (paid of course), once complete you will go out on to the call floor. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
- Days away from your desk to support in the local community, visiting the local dogs home is our personal favourite.
- We have a Sports and Social committee who arrange and run fun activities on and off site, such as Gung Ho at Heaton Park and local quiz nights.
- There is always free food and drink on the go in the office; Pizza, chocolates, sweets – You name it!
Anything else that we have to offer? Always, and just to name a few……..
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Where do you sign up? Right here!!
004 - Customer Service - Chubb employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 004 - Customer Service - Chubb
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially for mobile phone insurance. Understanding common customer queries and the steps involved in making a claim will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you become more comfortable handling various customer interactions, which is crucial for a Customer Service & Claims Advisor.
✨Tip Number 3
Showcase your flexibility and adaptability by preparing examples of how you've successfully managed changing situations in previous roles. This will demonstrate your ability to thrive in a dynamic work environment.
✨Tip Number 4
Research our company culture and values to align your responses during the interview. Highlighting your enthusiasm for teamwork and community involvement can make a positive impression on the hiring team.
We think you need these skills to ace 004 - Customer Service - Chubb
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service & Claims Advisor. Familiarise yourself with the job description and think about how your skills align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your people skills, computer proficiency, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Chubb and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Teleperformance
✨Showcase Your People Skills
As a Customer Service and Claims Handler, your ability to connect with customers is crucial. During the interview, share examples of how you've successfully interacted with diverse individuals in previous roles. Highlight your communication skills and your approach to resolving customer queries.
✨Demonstrate Flexibility
The role requires flexibility in working hours and adapting to various customer needs. Be prepared to discuss your availability and willingness to work different shifts. Mention any past experiences where you had to adjust your schedule or approach to meet demands.
✨Familiarise Yourself with Technology
Since you'll be using a PC to navigate through processes, it's important to show confidence in your computer skills. Brush up on relevant software or systems that may be used in customer service roles. You might even want to mention any specific tools you've used in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common customer service challenges and how you would handle them. Practising responses to these types of questions can help you articulate your thought process during the interview.
