At a Glance
- Tasks: Moderate user-generated content and ensure it meets community guidelines.
- Company: Join a global digital business services company with a positive impact.
- Benefits: Comprehensive health benefits, mental health support, and competitive 401(K) plans.
- Other info: Endless growth opportunities and a supportive work environment await you!
- Why this job: Be part of a team that shapes the digital landscape and empowers global brands.
- Qualifications: Must be 18+, have customer service experience, and be comfortable with sensitive content.
The predicted salary is between 31500 - 38500 £ per year.
This position will be located on-site in Port St. Lucie, Florida.
As a Social Media Content Moderator, you are responsible for moderating user-generated content on our clients' platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.
If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!
Your Responsibilities:
- Review content to determine community guidelines are met while upholding a high standard of accuracy and quality.
- Participate in frequent refresher training to always implement correct policies.
- Comply with the performance indicators or parameters defined by the specific client's operation.
- Review, classify and/or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client.
- Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality.
- Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.
- Participate in continuous training programs established by the company for optimal development in the role.
- Comply with all the orders, instructions, procedures related and complementary to the role.
- Able to moderate traumatic, sensitive and potentially offensive content.
- Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements.
- Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards.
Qualifications:
- Experience navigating internet websites including social media, commercial websites, etc.
- Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material.
- Attention to detail.
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
- Predictable and reliable attendance.
Social Media Content Moderator - Russian Bilingual- Onsite (VERO BEACH) employer: Teleperformance USA
TP is an exceptional employer that prioritises employee growth and well-being, offering comprehensive benefits including paid training, competitive wages, and full medical coverage. With a vibrant work culture that encourages innovation and community support, employees in Peoria can thrive in their roles while contributing to meaningful projects that impact both clients and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Social Media Content Moderator - Russian Bilingual- Onsite (VERO BEACH)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teleperformance USA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teleperformance USA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Social Media Content Moderator - Russian Bilingual- Onsite (VERO BEACH)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teleperformance USA:Your cover letter is your chance to shine! Tell us why you want to work at Teleperformance USA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teleperformance USA!
How to prepare for a job interview at Teleperformance USA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
