At a Glance
- Tasks: Be the go-to person for clients, resolving inquiries and ensuring a top-notch customer experience.
- Company: Join TP, a global leader in digital business services with a vibrant culture.
- Benefits: Enjoy comprehensive health benefits, 401(K) plans, and discounts for you and your family.
- Other info: Great opportunities for career advancement and a welcoming atmosphere for all backgrounds.
- Why this job: Make a real impact by helping customers while growing your career in a supportive environment.
- Qualifications: 2+ years in customer service and exceptional communication skills are a must.
The predicted salary is between 31500 - 38500 £ per year.
This position will be located on-site in Scottsdale, Arizona. As a Customer Service Representative, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.
Your Responsibilities: As a Customer Engagement Specialist, you will serve as the real-time, human point of contact for Riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset. Additionally, you will have the unique opportunity to support development of new operational processes and tools for scale.
We're looking for fearless people – people who are inspired to deliver only the best in all that we do.
Qualifications:
- 2+ years of experience in customer service, retail, or another customer-facing role
- Experience working in a cross-functional team
- Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listening to and interpreting customer needs
- Excellent computer skills and problem-solving ability
- Proven ability to adapt and drive progress against goals in ambiguous, changing environments
- Proactive mindset and resourcefulness
- Positive attitude with a growth mindset
Key Competencies:
- Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
- Communication: Outstanding communication, listening, and analytical skills.
- Organizational Skills: Strong organizational and problem-solving skills.
- Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
- Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
- Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
- Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.
Customer Support Specialist – On-site (TEMPE) employer: Teleperformance USA
TP is an exceptional employer that prioritises employee growth and well-being, offering comprehensive benefits including paid training, competitive wages, and full medical coverage. With a vibrant work culture that encourages innovation and community support, employees in Peoria can thrive in their roles while contributing to meaningful projects that impact both clients and the environment.
