At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service in a dynamic environment.
- Company: Join Teleperformance, a global leader in digital business services.
- Benefits: Enjoy paid training, competitive wages, full benefits, and wellness programs.
- Other info: Work onsite in Richmond and be part of a diverse, inclusive culture.
- Why this job: Kickstart your career with a supportive team and endless growth opportunities.
- Qualifications: Must be 18+, with customer service experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
How do you become a Licensed Insurance Agent? Teleperformance offers a 5-day paid training to help you prepare for the State Insurance Exam. Teleperformance will provide a trainer, learning tools, and cover the cost of your state exam! After you pass the exam, Teleperformance will support you in obtaining your license in all the states/territories we operate in.
As a Pre-Licensed Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns:
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
We're looking for fearless people – people who are inspired to deliver only the best in all that we do.
Qualifications:
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- 6 months Call Center experience, preferred
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Pre-Licensed Representative - Onsite (RICHMOND) employer: Teleperformance USA
Teleperformance is an exceptional employer that prioritises employee well-being and growth, offering comprehensive benefits including paid training, competitive wages, and full medical coverage. Located in Richmond, Virginia, our collaborative work culture fosters innovation and inclusivity, empowering you to develop your skills and advance your career within a supportive environment. With opportunities for personal and professional development, Teleperformance is dedicated to helping you reach your full potential while making a positive impact in the community.
