At a Glance
- Tasks: Assist clients with inquiries and provide top-notch customer service in a fast-paced environment.
- Company: Join TP, a global leader in digital business services with a vibrant culture.
- Benefits: Enjoy comprehensive health benefits, 401(K) plans, and mental health resources.
- Other info: Great career growth opportunities with a supportive and inclusive workplace.
- Why this job: Be part of a team that empowers global brands and transforms customer experiences.
- Qualifications: Must have an active insurance license and customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
This position will be located on-site in Richmond, Virginia. As a Licensed Insurance Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.
Application Deadline: Applications will be accepted on an ongoing basis until all positions are filled.
Your Responsibilities:
- Find innovative ways to respond to varying questions, issues, and concerns.
- Handle and carefully respond to all customer inquiries.
- Provide excellent customer service through active listening.
- Work with confidential customer information and treat it sensitively.
- Aim to resolve issues on the first call by being proactive.
- Appropriately communicate with customers.
Qualifications:
- Possess an active home state Property & Casualty Insurance License.
- High School Diploma or equivalent.
- Minimum of 1 year of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
Key Competencies:
- Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
- Communication: Outstanding communication, listening, and analytical skills.
- Organizational Skills: Strong organizational and problem-solving skills.
- Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
- Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
- Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
- Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.
Licensed Insurance Representative - Onsite (RICHMOND) employer: Teleperformance USA
At TP, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Richmond that prioritises employee well-being and career growth. With comprehensive health benefits, a commitment to mental health resources, and a clear pathway for advancement, including inspiring success stories from within our ranks, we empower our team members to thrive both personally and professionally. Join us in a dynamic environment where your contributions are valued, and your potential is limitless.
