At a Glance
- Tasks: Provide top-notch customer support via calls, chats, and emails in a fast-paced environment.
- Company: Join TP, a global leader in digital business services with a vibrant culture.
- Benefits: Enjoy comprehensive health benefits, 401(K) plans, and mental health resources.
- Other info: Endless growth opportunities await you in a supportive and inclusive workplace.
- Why this job: Be part of a team that transforms customer experiences and empowers global brands.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
This position will be located on-site in Las Vegas, Nevada. As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.
Your Responsibilities:
- Find innovative ways to respond to varying questions, issues, and concerns.
- Answer inbound telephone calls, chat, email & reviews in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for customers.
- Respond to inbound customer and partner digital inquiries, using methods and verbiage defined by management.
- Provide customers with a clear picture of company products and services; always leading the call without failing to listen to the voice of the customer.
- Ensure that customer requests for reservations and other services are met and confirmed within the guidelines established by management.
- Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases a specific request cannot be met.
- Present a positive view of the company and its properties when interacting with customers and fellow employees at all times.
- Escalate difficult and complex situations to Team Leaders as they arise.
- Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated.
- Provide Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings.
- Support company culture and team philosophy throughout the property.
- Comply with all departmental and company policies including company business ethics guidelines.
- Maintain confidentiality of all company trade secrets and proprietary information including business processes, customer information, marketing plans and any other confidential information.
- Participate in peer to peer coaching on a one on one basis as well as to support the overall team by assisting on the call center floor by answering questions.
- Demonstrate actions and behaviors that reinforce the Company's mission, "Unconquered Vision, Unparalleled Service, Unlimited Future," and values of Fast, Fun, Friendly, Fresh and Focused in all we do.
- Exhibit conduct in accordance with all company regulations and Seminole Tribe of Florida departmental policies and procedures.
Customer Care Representative - Onsite (LAS VEGAS) employer: Teleperformance USA
TP is an exceptional employer that prioritises employee growth and well-being, offering comprehensive benefits including paid training, competitive wages, and full medical coverage. With a vibrant work culture that encourages innovation and community support, employees in Peoria can thrive in their roles while contributing to meaningful projects that impact both clients and the environment.
