At a Glance
- Tasks: Connect with customers and resolve their inquiries through various communication channels.
- Company: Join a global digital business services company with a focus on innovation.
- Benefits: Comprehensive health benefits, mental health resources, and competitive 401(K) plans.
- Other info: Limitless career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a team that empowers global brands and delivers exceptional customer experiences.
- Qualifications: High school diploma, customer service experience, and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This position will be located on-site in Richmond, Virginia. As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.
Your Responsibilities:
- Find innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
- Calmly attempt to resolve and de-escalate any issues.
- Escalate interactions when necessary and appropriate.
- Respond to requests for assistance and/or possible processing payments.
- Track all call related information for auditing and reporting purposes.
- Provide feedback on call issues.
- Upsell if required.
Qualifications:
- High School Diploma or equivalent.
- IT/Network certifications/degrees preferred.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Proven call center experience.
- Entry-level network troubleshooting: Ability to set up home Wi-Fi Network and configure router or switch.
- Core proficiency with a laptop or desktop computer.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience preferred.
Key Competencies:
- Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
- Communication: Outstanding communication, listening, and analytical skills.
Customer Service Representative - Onsite (RICHMOND) employer: Teleperformance USA
TP is an exceptional employer located in Richmond, Virginia, offering a dynamic work environment where customer service representatives can thrive. With a strong commitment to employee well-being, TP provides comprehensive health benefits, mental health resources, and ample opportunities for career advancement, exemplified by the success stories of employees who have risen through the ranks. The company's focus on innovation and community support, combined with a culture that values collaboration and excellence, makes it an ideal place for those seeking meaningful and rewarding employment.
