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For Companies At a Glance
- Tasks: Engage with customers, resolve inquiries, and provide support via phone and online.
- Company: TP is a global leader in digital business services, empowering brands sustainably.
- Benefits: Enjoy paid training, competitive wages, full benefits, and wellness programs.
- Why this job: Join a dynamic team where every day is unique and growth opportunities are limitless.
- Qualifications: High school diploma, call centre experience, strong communication skills, and ability to adapt.
- Other info: This role is onsite in Bristol, TN, with a focus on inclusion and employee well-being.
The predicted salary is between 24000 - 36000 £ per year.
Category : Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people\’s livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be based on-site at our Bristol, TN location. Your Responsibilities As a Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Provide customer support to customers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move the customer to appropriate Product Support Specialist. Provides customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets standards of job, such as quality standards, adherence to schedule and average handle time. May provide guidance and/or mentoring to less experienced associates. Other related duties assigned as needed. We’re looking for fearless people – people who are inspired to deliver only the best in all that we do. High School Diploma or equivalent 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer #J-18808-Ljbffr
Customer Experience Specialist - Onsite employer: Teleperformance USA
Contact Detail:
Teleperformance USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist - Onsite
✨Tip Number 1
Familiarise yourself with TP's values and mission. Understanding their commitment to customer service and community support will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss your previous call centre experiences in detail. Think of specific examples where you successfully resolved customer issues or improved customer satisfaction, as this will demonstrate your capability in the role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires excellent communication, consider role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 4
Show your enthusiasm for working in a fast-paced environment. Be ready to share how you handle stress and adapt to changing situations, as this is crucial for success in the Customer Experience Specialist role.
We think you need these skills to ace Customer Experience Specialist - Onsite
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and support. Emphasise any call centre experience and skills that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past, demonstrating your problem-solving skills.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you provide examples of your strong oral and written communication skills. This could include experiences where you effectively communicated with customers or colleagues.
Show Enthusiasm for the Company: Research TP and express your enthusiasm for their mission and values in your application. Mention how you align with their commitment to providing excellent customer service and creating a positive work environment.
How to prepare for a job interview at Teleperformance USA
✨Research TP Thoroughly
Before your interview, make sure to research TP and understand their mission, values, and the services they provide. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to illustrate how you've effectively communicated with customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to explain how you would handle specific customer inquiries or issues. Think of examples that highlight your ability to stay composed under pressure.
✨Emphasise Your Adaptability
The job requires working in a fast-paced environment. Be ready to discuss times when you've successfully adapted to change or handled multiple tasks simultaneously. This will show your potential employer that you can thrive in their dynamic setting.
