At a Glance
- Tasks: Assist customers with online subscriptions via calls, webchat, and email.
- Company: Join a leading customer support team at Teleperformance SE.
- Benefits: Enjoy a workplace pension, cycle to work scheme, and awesome employee perks.
- Other info: Paid training provided, perfect for high school and college students.
- Why this job: Gain valuable experience in customer care while making a difference for customers.
- Qualifications: Enthusiasm and a passion for helping others are key!
The predicted salary is between 20000 - 25000 £ per year.
Teleperformance SE is looking for enthusiastic individuals to join their customer support team in Weston-super-Mare. As a key member, you will assist customers with their online subscription inquiries and account management through inbound calls, webchat, and email.
This role offers a variety of responsibilities including troubleshooting issues related to subscriptions and payments. The position also includes extensive benefits such as a workplace pension, cycle to work scheme, and many employee perks.
Global Customer Care Specialist — Paid Training & Live Calls in Weston-super-Mare employer: Teleperformance SE
Teleperformance SE is an excellent employer that prioritises employee well-being and growth, offering extensive benefits such as a workplace pension and a cycle to work scheme. With a vibrant work culture in Weston-super-Mare, employees are encouraged to develop their skills through paid training and enjoy a supportive environment that values teamwork and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Global Customer Care Specialist — Paid Training & Live Calls in Weston-super-Mare
✨Tip Number 1
Get to know the company! Research Teleperformance SE and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves assisting customers through calls and webchat, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with common customer inquiries.
✨Tip Number 3
Be proactive! Don’t just wait for the job to come to you. Reach out to current employees on LinkedIn, ask them about their experiences, and express your enthusiasm for the role. Networking can really give you an edge!
✨Tip Number 4
Apply through our website! We at StudySmarter encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your commitment to joining the team.
We think you need these skills to ace Global Customer Care Specialist — Paid Training & Live Calls in Weston-super-Mare
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer support shine through! We want to see that you're excited about helping customers and solving their issues.
Tailor Your Application:Make sure to customise your application to highlight relevant experience. If you've dealt with subscriptions or payments before, shout about it! We love seeing how your background fits the role.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Teleperformance SE
✨Know the Company Inside Out
Before your interview, take some time to research Teleperformance SE. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Customer Care Scenarios
Since you'll be dealing with customer inquiries, it's crucial to prepare for common scenarios you might face. Think about how you would handle a frustrated customer or troubleshoot a subscription issue. Practising these responses can boost your confidence during the interview.
✨Showcase Your Communication Skills
As a Global Customer Care Specialist, clear communication is key. During the interview, focus on articulating your thoughts clearly and concisely. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or resolved issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows that you're engaged and serious about contributing to the company.
