Senior Privacy Manager in Trowbridge

Security Clearance: Existing SC clearance or ability to obtain it (minimum five years' UK residency required)

About the Role

We are looking for an experienced and commercially minded Senior Privacy Manager to join our Privacy, Risk & Compliance team at Teleperformance.

This is an exciting opportunity to take a leading role in overseeing and strengthening our data privacy frameworks across the UK, Ireland and South Africa, ensuring regulatory compliance, protecting personal data and supporting the continued growth of our business.

Working closely with senior leadership and key stakeholders across HR, Recruitment, Operations, IT, Procurement, Legal, Business Development and Account Management, you will play a critical role in embedding privacy best practices throughout the organisation.

Reporting directly to the Head of Privacy, Risk & Compliance, TPUK, you will provide expert advice, oversight and assurance, helping the business navigate complex regulatory requirements while maintaining the highest standards of governance.

Key Responsibilities

• Privacy & Data Protection
• Lead and oversee the implementation and ongoing management of privacy frameworks across the business.
• Ensure compliance with GDPR and other applicable data protection legislation.
• Provide expert guidance on data protection matters, including Data Subject Access Requests (DSARs), privacy incidents and regulatory requirements.
• Monitor personal data processing activities, identifying potential risks and opportunities for improvement.
• Support privacy audits, regulatory reviews and internal compliance assessments.
• Identify control weaknesses and implement appropriate corrective actions.
• Monitor legislative and regulatory developments, ensuring the business remains compliant.
• Deliver privacy awareness initiatives and support mandatory compliance training.
• Prepare management information, reports and updates for senior leadership and global compliance teams.
• Records of Processing & One Trust
• Maintain accurate and comprehensive Records of Processing (ROP) using One Trust.
• Ensure Controller and Processor records are appropriately documented and regularly reviewed.
• Identify and document new or amended personal data processing activities.
• Work collaboratively with IT, Operations and Account Management to maintain accurate records.
• Conduct quality assurance reviews and challenge incomplete or inaccurate information.
• Client & Contract Compliance
• Partner with Legal, Business Development and Account Management teams to ensure appropriate data privacy provisions are incorporated into client contracts.
• Support contract reviews, amendments and negotiations relating to privacy requirements.
• Provide specialist advice on contractual data protection obligations.
• Support client audits, compliance assessments and assurance activities.
• Vendor Due Diligence
• Oversee privacy-related due diligence for new and existing suppliers.
• Work closely with local and global Procurement teams to ensure appropriate compliance checks are completed.
• Review vendor risk assessments and due diligence questionnaires.
• Identify, escal and support the resolution of potential privacy risks.
• Ensure required privacy due diligence is completed before vendor agreements are finalised.
• New Business & Client Support
• Provide privacy expertise during client bids, tenders and pre-sales discussions.
• Support client due diligence and regulatory assurance requirements.
• Work alongside operational and commercial teams during new business mobilisation and implementation.
• Ensure privacy controls and regulatory requirements are embedded into new business processes from the outset.

Essential Skills & Experience

• Significant professional experience in data privacy and protection, ideally with additional exposure to risk and regulatory compliance.
• Strong knowledge of GDPR and applicable data protection legislation.
• Practical experience supporting DSARs, privacy incidents, contractual reviews and compliance assessments.
• Proven ability to provide specialist privacy advice to internal stakeholders and external clients.
• Excellent communication, influencing and stakeholder management skills.
• Strong analytical, problem-solving and critical-thinking capabilities.
• Ability to manage competing priorities within a fast-paced, complex business environment.
• Confidence to challenge decisions constructively and influence stakeholders at all levels.
• High levels of professionalism, integrity and commitment to good governance.
• Proficiency in Microsoft Office, particularly Excel and Power Point.
• Excellent written and verbal communication skills in English.
• Existing Security Check (SC) clearance or the ability to obtain clearance, including a minimum of five years' UK residency.

Desirable Experience & Qualifications

• Experience using One Trust or a similar Privacy, Risk & Compliance platform.
• Knowledge of Anti-Money Laundering (AML) legislation and associated compliance requirements.
• Experience supporting client audits, regulatory assessments and supplier due diligence.
• Recognised data privacy qualification, such as CIPP/E or an equivalent certification.
• Experience working within a multinational organisation or a regulated industry.
• Candidates without an existing recognised privacy certification should be willing and able to achieve an appropriate qualification within their first six months.

Education

• Bachelor's degree or equivalent relevant professional experience.
• Professional qualifications or certifications in data privacy, information governance or regulatory compliance are advantageous.

Why Join Teleperformance?

At Teleperformance, you will have the opportunity to make a meaningful impact across a growing, international business.

This role offers the chance to work with senior leadership, influence privacy strategy and play a key part in strengthening governance and compliance across multiple countries.

You will join a collaborative team where your expertise, ideas and ability to drive continuous improvement will be valued.

If you are an experienced privacy professional looking for your next challenge, we would love to hear from you.

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