At a Glance
- Tasks: Join our team to maintain and improve IT systems, providing top-notch support and solutions.
- Company: Teleperformance is a global leader in customer experience management, dedicated to innovation and excellence.
- Benefits: Enjoy a full-time role with opportunities for remote work, professional development, and corporate perks.
- Other info: Experience in a Call Centre environment is a plus; SC clearance capability is advantageous.
- Why this job: Be part of a dynamic team that values initiative, creativity, and continuous learning in tech.
- Qualifications: 3-5 years in IT Systems Support, strong troubleshooting skills, and a passion for technology required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The role requires participation in the maintenance, monitoring, implementation, and decommission of IT systems, including servers, storage, and hardware, and providing professional support and knowledge of Teleperformance systems to internal business units and clients. The position is permanent and involves an on‑call rota.
Responsibilities
- Provide 2nd‑ and 3rd‑line support for IT systems, infrastructure, and cloud technologies.
- Participate in the maintenance, monitoring, implementation and decommission of IT systems.
- Submit recommendations for system improvements, including security, to the IT management team.
- Help maintain the optimal operational environment of the Teleperformance IT systems.
- Assist with the migration, consolidation, and decommission of legacy systems.
- Secure systems to Cyber Essentials, PCI DSS and ISO 27000 standards through audits, vulnerability scanning and remediation.
- Document, create, update and keep system documentation to date.
- Help design new solutions based on operational requirements.
Qualifications and Skills
- At least 3–5 years of IT systems team / 3rd‑line infrastructure support experience.
- Strong troubleshooting, analytical and support skills.
- Organised, efficient and able to prioritise tasks and plan own time.
- Strong verbal and written communication skills.
- Creative problem solving and a team‑player attitude.
- SC clearance capability is a big advantage.
- Technical knowledge:
- Windows Server 2016+, configuration, administration and support
- AD Domain Services, DHCP, DNS, Sites & Services
- Microsoft Azure services and Conditional Access
- VMware vSphere and Hyper‑V (desired)
- Exchange and Microsoft 365
- Email Filtering & Web Filtering (desired)
- MECM and Tanium (desired)
- Veeam Backup and overall AV solutions
- SolarWinds, Splunk, ControlUp and other system monitoring tools
- Linux administration (desired)
- Knowledge of Microsoft Azure Associate/Expert role‑based access (desired)
Working Conditions
Full‑time, 37.5 hours per week. Monday to Friday office hours, with some weekend and out‑of‑hour work potentially required to support business needs.
Systems Engineer - Grade B2 in Chippenham employer: Teleperformance SE
At Teleperformance, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our Systems Engineers enjoy a supportive environment that encourages continuous learning and professional growth, with access to cutting-edge technology and the opportunity to contribute to meaningful projects. Located in a dynamic setting, we offer competitive benefits and a commitment to employee well-being, making us an ideal choice for those seeking a rewarding career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Engineer - Grade B2 in Chippenham
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server 2016+, Azure, and VMware. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Network with current or former employees of Teleperformance to gain insights into the company culture and expectations for the Systems Engineer role. This can provide you with valuable information that may help you tailor your approach during the interview process.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully implemented system improvements or resolved complex IT issues. Being able to articulate your problem-solving skills with concrete examples will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Showcase your passion for continuous learning by mentioning any recent courses, certifications, or projects related to IT systems and cloud technologies. This will highlight your proactive attitude and commitment to staying updated in a rapidly evolving field.
We think you need these skills to ace Systems Engineer - Grade B2 in Chippenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT systems support, particularly with Microsoft infrastructure and cloud solutions. Emphasise your troubleshooting skills and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've improved IT systems or provided exceptional support in previous roles, aligning your experiences with the objectives of the role.
Highlight Relevant Skills:In your application, clearly list your skills related to the job requirements, such as experience with Windows Server, Azure, VMware, and system security standards like Cyber Essentials and PCI DSS. This will help demonstrate your fit for the position.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for a Systems Engineer role.
How to prepare for a job interview at Teleperformance SE
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with the specific technologies mentioned in the job description, such as Windows Server, Azure, and VMware. Highlight any relevant projects you've worked on and be ready to explain your troubleshooting process.
✨Demonstrate Problem-Solving Skills
Since the role requires strong analytical skills, think of examples where you've successfully resolved complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your problem-solving abilities.
✨Emphasise Team Collaboration
This position values teamwork, so be sure to share experiences where you've worked effectively within a team. Discuss how you contribute to group success and how you handle conflicts or differing opinions in a collaborative environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT systems, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
