At a Glance
- Tasks: Support students with loan applications and payments through inbound calls.
- Company: Join a supportive team dedicated to helping students succeed.
- Benefits: Earn £12.71 per hour, enjoy mental health support, and participate in fun employee activities.
- Other info: Flexible hours, no weekend work, and comprehensive training provided.
- Why this job: Make a difference in students' lives while developing your communication skills.
- Qualifications: Good communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 25000 - 25000 £ per year.
We are looking for Customer Service Specialists to support student loan applicants via inbound calls.
Responsibilities
- Receive inbound calls and assist students and their families with loan application, payments, eligibility, and funding questions.
- Provide information and guidance using the company’s knowledge base.
- Handle a high volume of calls in a fast‑paced contact centre environment.
- Meet quality and average handling time targets.
- Operate and navigate multiple complex systems efficiently.
- Maintain accurate and timely documentation of customer interactions.
Qualifications
- Good communication skills and confidence using PCs.
- Ability to learn in a virtual training environment and engage with trainers and peers.
- Resilience to handle challenging calls and meet performance metrics.
- Excellent listening skills and ability to accurately relay information.
- Strong multitasking and navigation between multiple systems.
- Reliable, stable internet connection with a private working area.
- Willingness to work up to 9 hours per day, including a 1 hour break and lunch.
- Full flexibility between 8 am and 7 pm, Monday‑Friday; no weekend work.
- Right to work in the UK and successful DBS and credit check clearance.
Training & Compensation
- £12.71 per hour salary.
- 11 days of classroom‑based training, 9 am‑6 pm.
- 10 days of nesting (live call practice) with full support.
- No attendance flexibility during the first four weeks; holidays cannot be approved within the first four weeks.
Benefits
- Employee Assistance Programme including 24/7 confidential counselling and access to mental health support.
- Access to remote GP video consultations and online mental health resources.
- Eye care vouchers.
- Target‑driven incentives and prizes.
- Employee engagement activities, including winter and summer parties.
Customer Service Expert in Sunderland employer: Teleperformance SE
As a Customer Service Expert with us, you'll join a supportive and dynamic team dedicated to helping students navigate their loan applications. We offer a flexible work environment with no weekend shifts, comprehensive training, and a range of benefits including mental health support and employee engagement activities, making it an excellent place for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert in Sunderland
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you handle those tricky calls like a pro.
✨Tip Number 3
Show off your multitasking skills! During the interview, share examples of how you've juggled multiple tasks in fast-paced environments. It’s all about demonstrating that you can keep calm and collected under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Service Expert in Sunderland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills match the Customer Service Expert role. Use keywords from the job description to show us you understand what we're looking for!
Show Off Your Communication Skills:Since good communication is key for this role, let your personality shine through in your written application. Be clear and concise, and don’t be afraid to show us your enthusiasm for helping students and their families.
Highlight Your Multitasking Abilities:We want to see how you handle multiple tasks at once! Share examples of times you've successfully navigated complex systems or managed high volumes of work. This will help us understand how you'd thrive in our fast-paced environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Teleperformance SE
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Expert. Familiarise yourself with common student loan queries and the systems used to handle them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You could do mock interviews with friends or family, focusing on how you would explain complex information simply. Remember, good listening skills are just as important, so be prepared to demonstrate that too!
✨Show Your Resilience
Customer service can be challenging, especially when dealing with difficult calls. Think of examples from your past experiences where you've successfully handled tough situations. Highlighting your resilience and ability to stay calm under pressure will impress the interviewers.
✨Demonstrate Multitasking Abilities
In a fast-paced environment, being able to juggle multiple tasks is key. During the interview, share specific instances where you've managed several responsibilities at once. If you have experience using different systems simultaneously, make sure to mention that too!
