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- Tasks: Provide top-notch customer service in a fast-paced, remote environment.
- Company: Join a dynamic team at Teleperformance, a leader in customer service.
- Benefits: Paid training, career progression, and fun company events with free food!
- Other info: Access to mental health support and employee engagement activities.
- Why this job: Make a real difference while developing your skills and enjoying a supportive culture.
- Qualifications: Fluent in English and Dutch, with strong communication and PC skills.
The predicted salary is between 24000 - 30000 £ per year.
Requirements
- Strong verbal and written skills in English and Dutch with a good eye for detail.
- Ability to build collaborative relationships in a fast-paced environment.
- A positive attitude and ability to work with a wide variety of people.
- Professional and friendly phone manner.
- Experience in customer service.
- Experience working in a target-driven environment with high standards.
- PC skills and the ability to navigate multiple systems easily.
- Good typing speed.
- Take ownership of various situations with positivity, skill, and a dedicated approach to delivering excellent service.
- Able to work in a fast-paced, engaging environment.
Benefits
- Paid virtual classroom training and an additional 2 weeks in a special virtual space called 'Nesting'.
- Nesting is where the action takes place and where you conduct your first live calls.
- Full support from experienced team members ready to help.
- Opportunity to showcase your skills and accelerate your career through our internal progression path.
- Winter and summer parties, usually held at fantastic locations.
- Free food and drinks, depending on the location.
Additional offers
- Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days a year.
- Access to external doctors with unlimited video consultations, each up to 20 minutes long.
- Access to online mental health support with registered therapists (subject to referral via the helpline).
- Online web portal with self-help guides, webinars, and many useful tools and advice on topics such as life, family, finances, and legal concerns.
- Eye care vouchers.
- Targeted incentives and prizes.
- Employee engagement activities.
- Perks at work.
- WOW points.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign. This supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements, we will endeavour to find other suitable roles for you; however, this may not be possible, in which instance we reserve the right to reject your application. Please be vigilant against job scams. Teleperformance will contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Service - (Dutch) - Remote in Southend-on-Sea employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - (Dutch) - Remote in Southend-on-Sea
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past experiences that highlight your customer service abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. It’s the best way for us to keep track of your progress and get you into the right role quickly.
We think you need these skills to ace Customer Service - (Dutch) - Remote in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires strong written skills in both English and Dutch, make sure to highlight your proficiency in both languages. Use clear and concise language in your application to demonstrate your attention to detail.
Tailor Your Application: Take a moment to customise your application for the Customer Service role. Mention any relevant experience you have in fast-paced environments and how you've built collaborative relationships in the past. We love seeing how you fit into our team!
Be Professional Yet Friendly: Remember, we’re looking for a professional and friendly tone in your application. Let your personality shine through while maintaining a level of professionalism that reflects our company values.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Teleperformance SE
✨Brush Up on Your Language Skills
Since the role requires strong verbal and written skills in both English and Dutch, make sure to practice speaking and writing in both languages. Consider doing mock interviews with a friend or using language apps to sharpen your skills.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past customer service roles that highlight your ability to handle various situations positively and professionally. Think about times when you went above and beyond for a customer and be ready to share those stories.
✨Demonstrate Your Teamwork Abilities
This position values collaboration, so be prepared to discuss how you've built relationships in fast-paced environments. Share examples of how you’ve worked effectively with diverse teams and contributed to a positive work atmosphere.
✨Familiarise Yourself with Technology
As the job involves navigating multiple systems, brush up on your PC skills and any relevant software. If you know what tools the company uses, try to get familiar with them beforehand to show your readiness to hit the ground running.