At a Glance
- Tasks: Lead the design of innovative solutions for complex client challenges.
- Company: Join TP, a global leader in AI-powered digital business services.
- Benefits: Enjoy a competitive salary, remote work options, and a supportive culture.
- Other info: Be part of a diverse team that values inclusion and professional growth.
- Why this job: Make a real impact by driving digital transformation and client success.
- Qualifications: 5+ years in solution design with strong commercial acumen and leadership skills.
The predicted salary is between 63000 - 77000 £ per year.
Location: Remote or hybrid from a TP office
Contract: full-time & permanent
5+ years of experience in solution design, bid leadership or transformation within BPO, outsourcing, digital or technology-enabled services.
A track record of designing large-scale solutions, ideally across several countries.
A good understanding of digital transformation, AI, automation and analytics.
Strong commercial acumen, including building business cases and assessing risk.
Excellent presentation and stakeholder management skills, with confidence pitching to senior client audiences.
Experience leading virtual teams across functions, cultures and geographies.
Fluent English (C1 or above); French, German, Spanish or Italian is a plus.
Industry expertise in Banking & Financial Services, Telco, or Energy & Utilities.
Pre-Employment Screenings: By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.
Why This Role Matters: For solutions professionals, this is a unique opportunity to drive meaningful customer outcomes at scale. You will lead the design of value-driven, outcome-based solutions, strengthen and expand strategic customer partnerships, and help shape global go-to-market strategies that solve real business challenges. We foster a collaborative, high-performance culture built on diversity, equity, and inclusion, where your expertise turns insight into impact, and your leadership powers sustainable growth.
As Solution Architect, you will shape TP's most complex client solutions, reporting to the EVP Business Solutioning & Sales Enablement. You will own the end-to-end design of complex solutions, bringing together business, operational, and technology elements. Your goal is to make every proposal commercially viable, deliverable, and compelling for the client.
How You Will Make an Impact:
- Lead the end-to-end solution design for complex bids, RFPs and transformation opportunities, translating client goals into structured, practical solutions.
- Bring together input from industry, operations, digital transformation, AI and automation experts into one coherent solution.
- Act as the lead solution expert during proposal development, guiding and challenging the bid team and resolving scope questions.
- Identify and mitigate solution risks, working with Legal, Compliance and Risk teams.
- Shape commercial models and business cases (TCO/ROI, outcome-based) together with the pricing team.
- Lead solution workshops with clients and partners, and present and pitch the solution to client audiences.
Salary: DOE
Solutions Architect employer: Teleperformance SE
Teleperformance SE is an exceptional employer that champions operational excellence and values its employees' contributions in a dynamic, hybrid working environment. With a strong focus on leadership development and stakeholder engagement, the company offers ample opportunities for professional growth while fostering a collaborative and inclusive work culture. Joining Teleperformance means being part of a global team dedicated to delivering high-quality results for prestigious clients in the luxury retail sector.
