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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team in a remote customer service role.
- Benefits: Enjoy discounts, wellbeing resources, and a cycle to work scheme.
- Other info: Great career progression opportunities and monthly awards for top performers.
- Why this job: Make a real difference in customers' lives while working from home.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
Benefits:
- Savings Discounts
- Podcast
- Wellbeing Resources
- Webinars
- Access to GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
Job Overview:
You will provide a proactive and reactive service to ensure customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good outcomes.
- Deliver excellent service to our customers, keeping their needs and financial goals in mind at all times.
- Support customers in choosing the best banking options.
- Comply with processes and provide seamless experience.
What you'll do:
- Conduct financial reviews with customers and provide them with accurate information to make informed decisions on financial products and services.
- Manage your diary and balance proactive conversations with planned customer meetings.
- Support the bank's way of working to help as many customers as possible.
- Maintain relationships with colleagues within the department to support customers and stay aware of wider aims.
- Resolve complaints and errors quickly and restore customer relationships.
- Ensure each customer interaction leaves the customer satisfied that their needs have been met.
Qualifications:
- In addition to completing a credit, criminal, sanctions and fraud check, you must be able to provide physical documentation to evidence the last two years of employment history and the last five years of address history.
- Experience in a customer service environment and managing relationships with customers.
- Excellent organisational and time management skills to meet performance measures and customer needs.
- A team player who enjoys working with others.
Please note that after successful completion of an assessment an interview via Teams will take place.
Customer Service Advisor - Remote in Sheffield employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Remote in Sheffield
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us – it’ll make you stand out!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to showcase your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral, which is always a bonus!
✨Tip Number 4
Prepare for that Teams interview! Make sure you have a quiet space, test your tech, and dress smartly. Show us your enthusiasm for the role and how you can help our customers achieve their financial goals!
We think you need these skills to ace Customer Service Advisor - Remote in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. We want to see how you can provide outstanding service and support customers in achieving their financial goals.
Showcase Your Customer Service Skills: In your written application, emphasise any previous experience in customer service. Share specific examples of how you've resolved issues or improved customer satisfaction, as this is key to the role we're looking to fill.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your writing is easy to read. This will help us understand your qualifications and enthusiasm for the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and the specifics of the Customer Service Advisor role. Familiarise yourself with their services and how they help customers achieve their financial goals. This will show that you're genuinely interested and prepared.
✨Showcase Your Skills
Be ready to discuss your previous customer service experience. Think of specific examples where you resolved complaints or helped customers make informed decisions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re engaged and thinking about how you can contribute to the company.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Practising your responses can help you feel more confident and articulate during the actual interview. Focus on maintaining a positive attitude and demonstrating your enthusiasm for the role.