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- Tasks: Handle customer queries and manage Aviva travel insurance policies from home.
- Company: Join Teleperformance SE, a leader in customer service excellence.
- Benefits: Enjoy mental health support, a Cycle to Work Scheme, and a Workplace Pension.
- Other info: Professional workspace needed; great opportunity for career growth.
- Why this job: Make a difference in customer service while working remotely.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 25000 - 30000 £ per year.
Teleperformance SE is looking for a Customer Service Representative in East Midlands, UK. This role involves handling Aviva travel insurance policies, managing complex customer queries, and adhering to FCA regulations.
Candidates should possess strong communication skills and customer service experience. While this is a work-from-home opportunity, a professional workspace is essential.
Benefits include:
- Mental health support
- Cycle to Work Scheme
- Workplace Pension
Join Teleperformance SE to contribute to exceptional customer service standards.
Remote Customer Service & Policy Support Specialist employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Service & Policy Support Specialist
✨Tip Number 1
Make sure you research Teleperformance SE and their values. Understanding the company culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer queries, try role-playing with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and serious about the position. Think about what you want to know regarding their policies or how they support their employees.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right job and connect with us directly. Plus, it gives you a better chance of standing out in the application process.
We think you need these skills to ace Remote Customer Service & Policy Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about handling customer queries, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Service & Policy Support Specialist role. Mention your experience with customer service and any relevant knowledge of insurance policies.
Highlight Your Professional Workspace: As this is a remote position, it’s important to mention your professional workspace in your application. Let us know how you’ve set up your home office to ensure you can provide top-notch service from the comfort of your own home.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of your progress. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Before the interview, make sure you understand Aviva travel insurance policies and the common queries customers might have. Brush up on FCA regulations too, as this will show that you're serious about the role and can handle complex customer issues.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You could even do a mock interview with a friend or family member to get comfortable discussing your experience and how it relates to customer service.
✨Create a Professional Workspace
As this is a remote role, ensure your workspace is tidy and professional. During the interview, find a quiet spot with good lighting and minimal distractions. This will help you present yourself in the best light and demonstrate your commitment to a professional work environment.
✨Highlight Your Customer Service Experience
Prepare specific examples from your past roles where you've successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your skills in action.