Teleperformance SE is seeking a Scheduling/Real Time Analyst to manage intraday guidelines, enforce real time adherence, monitor contact volumes, and report site performance across regions.
The role requires strong Excel skills, experience with multi-site staffing, and familiarity with WFM tools (Aspect, Verint, IEX). You will build schedule shells, ensure compliance with labor laws, and provide actionable insights to improve productivity.
#J-18808-LjbffrReal-Time WFM Planner | Scheduling & Adherence employer: Teleperformance SE
Teleperformance SE is an exceptional employer that champions operational excellence and values its employees' contributions in a dynamic, hybrid working environment. With a strong focus on leadership development and stakeholder engagement, the company offers ample opportunities for professional growth while fostering a collaborative and inclusive work culture. Joining Teleperformance means being part of a global team dedicated to delivering high-quality results for prestigious clients in the luxury retail sector.
