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- Tasks: Provide top-notch customer service in Dutch and English, building relationships in a fast-paced environment.
- Company: Join a dynamic team at Teleperformance, known for its supportive culture.
- Benefits: Paid training, career progression opportunities, and fun seasonal parties with free food!
- Other info: Enjoy 24/7 access to mental health support and exciting employee engagement activities.
- Why this job: Kickstart your career while helping customers and gaining valuable skills.
- Qualifications: Fluent in Dutch and English, with strong communication and customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Requirements
- Sterke mondelinge en schriftelijke vaardigheden in het Engels en Nederlands met een goed oog voor detail.
- Vermogen om samenwerkingsrelaties op te bouwen in een snelle omgeving.
- Een goede houding en in staat zijn om met een grote verscheidenheid aan mensen te werken.
- Professionele en vriendelijke telefoontoon.
- Ervaring met klantenservice.
- Ervaring met werken in een doelgerichte omgeving met een hoge standaard.
- PC-vaardigheden en het vermogen om eenvoudig door meerdere systemen te navigeren.
- Een goede typesnelheid.
- Neem eigenaarschap van verschillende situaties met positiviteit, vaardigheid en een toegewijde aanpak om uitstekende service te leveren.
- In staat om te werken in een snelle, boeiende omgeving.
Benefits
- Betaalde virtuele klassikale training en nog eens 2 weken in een speciale virtuele ruimte die we "Nesting" noemen.
- Nesting is waar de actie plaatsvindt en waar je je eerste live-gesprekken voert.
- Volledige ondersteuning van ervaren leden van het team die klaar staan om te helpen.
- De kans om je vaardigheden te laten zien en je carrière te versnellen via ons interne progressiepad.
- Winter- en zomerfeesten, meestal gehouden op fantastische locaties.
- Gratis eten en drinken!
Additional offers
- Employee Assistance Programme en Help at hand 24/7 toegang tot een vertrouwelijke counseling- en informatielijn, 365 dagen per jaar.
- Toegang tot externe huisartsen met een onbeperkt aantal videoconsulten, elk tot 20 minuten durende sessies.
- Toegang tot online geestelijke gezondheidsondersteuning met geregistreerde therapeuten (onder voorbehoud van verwijzing via de telefonische hulplijn).
- Online webportaal, met zelfhulpgidsen, webinars en veel nuttige tools en advies over onderwerpen zoals het leven, gezin, financiën en juridische zorgen.
- Oogzorgvouchers.
- Doelgerichte prikkels en prijzen.
- Activiteiten voor werknemersbetrokkenheid.
- Extraatjes op het werk.
- WOW-punten.
Let op, alleen kandidaten die voldoen aan specifieke taalvaardigheidsscores kunnen doorgaan met deze campagne. Dit gaat bovenop andere doorstroomcriteria. Wees alert op job scams. Teleperformance zal contact met je opnemen over zaken die niet met je sollicitatie te maken hebben via onze officiële kanalen - UK telefoonnummer, tekst of Teleperformance e-mailadres. Als je verdachte communicatie ontvangt die beweert van Teleperformance te zijn, negeer deze dan en meld het incident aan ons team. Jouw veiligheid is onze prioriteit.
Customer Service - (Dutch) - Remote in Reading employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - (Dutch) - Remote in Reading
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you land that customer service role.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common customer service scenarios. Think about how you'd handle tricky situations and showcase your problem-solving skills. We want to see that you can keep your cool and deliver excellent service under pressure.
✨Tip Number 3
Show off your personality! When you get the chance to chat with potential employers, let your friendly and professional side shine through. Remember, they’re looking for someone who can connect with a variety of people, so be yourself and make a great impression!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about the role and benefits, like our awesome training and support system, which can really help you hit the ground running.
We think you need these skills to ace Customer Service - (Dutch) - Remote in Reading
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone with strong written skills in both English and Dutch, make sure to highlight your proficiency in both languages. Use clear and concise language in your application to demonstrate your attention to detail.
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention any relevant customer service experience and how you’ve thrived in fast-paced environments before.
Be Professional Yet Friendly: We love a good professional tone, but don’t forget to let your personality shine through! A friendly approach can go a long way, especially in customer service roles. Show us that you can connect with a variety of people.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Teleperformance SE
✨Brush Up on Your Language Skills
Since the role requires strong verbal and written skills in both English and Dutch, make sure to practice speaking and writing in both languages. Consider doing mock interviews with a friend or using language apps to sharpen your skills.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past roles where you provided excellent customer service. Highlight situations where you resolved issues effectively or went above and beyond for a customer, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Your Teamwork Skills
Think of instances where you successfully collaborated with others. The interviewers will be looking for your ability to build relationships, so share stories that showcase your teamwork and how you contributed to a positive work atmosphere.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture before the interview. Understanding their approach to customer service and employee engagement will help you align your answers with what they’re looking for, making you a more attractive candidate.