At a Glance
- Tasks: Audit content moderation decisions and ensure policy compliance in a dynamic environment.
- Company: Join Teleperformance SE, a leader in customer experience management.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced international setting with a focus on continuous improvement.
- Why this job: Make a real difference by driving quality improvements and supporting global teams.
- Qualifications: 2+ years in quality control and strong Excel skills required.
The predicted salary is between 63000 - 77000 £ per year.
Teleperformance SE in Dublin is seeking a Quality & Policy Expert for SSA, responsible for auditing content moderation decisions and driving policy compliance.
You will partner with client teams to ensure accuracy, deliver timely feedback, and support continuous quality improvements in a fast-paced, international environment.
The role requires 2+ years in quality control, strong Excel skills, and the ability to translate complex guidelines into actionable training and coaching for agents.
#J-18808-Ljbffr
Quality & Policy Expert - SSA Audit & Compliance Lead employer: Teleperformance SE
Teleperformance SE is an exceptional employer that champions operational excellence and values its employees' contributions in a dynamic, hybrid working environment. With a strong focus on leadership development and stakeholder engagement, the company offers ample opportunities for professional growth while fostering a collaborative and inclusive work culture. Joining Teleperformance means being part of a global team dedicated to delivering high-quality results for prestigious clients in the luxury retail sector.
