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- Tasks: Support customers with travel insurance queries and ensure top-notch service.
- Company: Join Aviva, a leader in travel insurance with a focus on customer care.
- Benefits: Enjoy discounts, wellbeing resources, and a supportive work environment.
- Other info: Work from home with a professional setup and no distractions.
- Why this job: Make a difference by helping customers navigate their travel insurance needs.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Day to day responsibilities of the Customer Service Representative include:
- Customer Service processing Aviva travel customers' policies
- Handling call demand for our banking partner
- Dealing with Travel Insurance policies underwritten by Aviva to process medical & trip upgrades for customers
- Dealing with complex medical queries and screening customers' medical conditions
- Adhering to mandatory call scripts on all calls
- Using multiple systems simultaneously
- Owning and handling FCA regulated complaints through to completion
- Direct responsibility handling underwriting risks with caution and customer protection at the forefront
- Identifying and recording vulnerability, where patience, empathy and support are critical
- Complying with strict FCA regulations around compliance with a key focus on customer protection
Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. It is imperative that you maintain a professional working environment as you would if you were coming to an office. You are responsible for ensuring you have a dedicated workspace free of noise and distraction to comply with your contractual obligations.
Must be proficient in using/navigating PC systems within a fast-paced environment. Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Within the role, you'll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service.
Qualifications:
- Fantastic verbal/communication skills
- Comprehensive experience within a customer service environment
- Open mind and positive attitude in response to feedback
- The ability to establish collaborative customer relationships
- A good attitude and the ability to interact with lots of different people
- Strong written skills with attention to detail
- Professional and friendly manner
- A good, consistent typing speed
Benefits:
- Savings Discounts/Podcast/Wellbeing Resources/Webinars/Access to GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
Customer Service Specialist - Aviva Travel Insurance - Work in Nottingham employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Aviva Travel Insurance - Work in Nottingham
✨Tip Number 1
Get to know the company! Research Aviva and their travel insurance policies. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, try role-playing with a friend or family member. This will help you feel more confident when handling complex queries.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive outcome. This will show your resilience and dedication to service excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Aviva.
We think you need these skills to ace Customer Service Specialist - Aviva Travel Insurance - Work in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your experience in customer service and any relevant skills that match the job description, like handling complex queries or using multiple systems.
Show Off Your Communication Skills: Since this role requires fantastic verbal and written communication, be sure to demonstrate these skills in your application. Use clear, concise language and make sure there are no typos or errors—attention to detail is key!
Emphasise Your Problem-Solving Abilities: In your application, share examples of how you've successfully resolved customer issues in the past. This will show us that you can take ownership of situations and provide service excellence, which is super important for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the StudySmarter team!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Familiarise yourself with Aviva's travel insurance policies and the specific responsibilities of a Customer Service Specialist. Understanding the nuances of medical queries and FCA regulations will show that you're serious about the role.
✨Showcase Your Communication Skills
Since this role requires fantastic verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare examples of how you've successfully handled customer interactions in the past.
✨Demonstrate Empathy and Patience
Given the nature of the job, be ready to discuss how you handle vulnerable customers and complex situations. Share experiences where you've shown empathy and support, as these qualities are critical for success in this role.
✨Prepare Your Workspace
As this is a work-from-home position, ensure you have a quiet, professional environment set up for the interview. This not only shows your commitment but also helps you focus during the conversation.