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- Tasks: Provide exceptional customer service and help clients achieve their financial goals.
- Company: Join Natwest, a leading bank with a focus on customer satisfaction.
- Benefits: Enjoy savings discounts, wellbeing resources, and a workplace pension.
- Other info: Remote work with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication and organisational skills; team player with emotional intelligence.
The predicted salary is between 30000 - 40000 £ per year.
Benefits:
- Savings Discounts
- Podcast
- Wellbeing Resources
- Webinars
- Access to GP's
- Mental Health Support
- Financial Advice
- Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – for the best of the best
- Refer‑A‑Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Overview:
You will provide proactive and reactive service to ensure our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools needed to perform this role, including company‑led training and time in the Grad Bay.
Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers about the different ways they can conduct banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures while providing customers with a seamless and positive experience.
- Take correct actions to deliver good customer outcomes; review and mitigate gaps to ensure positive outcomes.
- Conduct financial reviews and provide customers with accurate information allowing them to make informed decisions on financial products and services.
- Balance proactive conversations with planned customer meetings and manage diary.
- Support the bank’s way of working to help as many customers as possible.
- Maintain relationships with colleagues in the department to support customers and keep aware of wider business aims.
- Resolve complaints and errors quickly, restoring the customer relationship.
- Ensure each customer interaction leaves the customer satisfied that their needs have been met.
Qualifications:
Credit, criminal, sanctions and fraud checks will be completed. The successful candidate must be able to provide evidence of the last 2 years of employment history and the last 5 years of address history.
Required Skills:
- Excellent organisational and time‑management skills to meet performance measures and customer needs.
- Strong communication skills – speaking and writing clearly and confidently.
- Emotional intelligence – the ability to empathise and be kind.
- Team‑player mindset, enjoying collaboration with others.
Customer Expert - Natwest WAHA - Remote in Nottingham employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Expert - Natwest WAHA - Remote in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Natwest's social media and website. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve complaints or educate customers. Role-playing these situations with a friend can boost your confidence and help you shine in the interview.
✨Tip Number 3
Prepare some questions for your interviewer! Asking about their training programmes or employee support shows you're genuinely interested in the role and want to grow with the company. Plus, it gives you a chance to see if they’re the right fit for you.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd!
We think you need these skills to ace Customer Expert - Natwest WAHA - Remote in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Expert. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and confident language in your written application. We love seeing candidates who can express themselves well, so let your personality shine through!
Highlight Your Customer Service Experience: Share specific examples of how you've provided outstanding customer service in the past. We’re looking for those moments where you went above and beyond to meet customer needs, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Before the interview, make sure you understand Natwest's services and how they align with customer needs. Familiarise yourself with their financial products and be ready to discuss how you can help customers achieve their financial goals.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your ability to explain complex banking concepts in simple terms.
✨Demonstrate Emotional Intelligence
Prepare examples that showcase your empathy and understanding of customer needs. Think about times when you've resolved conflicts or helped someone feel valued, as these stories will highlight your emotional intelligence during the interview.
✨Be a Team Player
Highlight your collaborative spirit by sharing experiences where you worked effectively within a team. Discuss how you’ve supported colleagues in achieving common goals, as this aligns with the bank’s emphasis on teamwork and customer satisfaction.