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For Companies At a Glance
- Tasks: Provide outstanding customer service and help clients achieve their financial goals.
- Company: Join Natwest, a leading bank with a focus on customer satisfaction.
- Benefits: Enjoy savings discounts, wellbeing resources, and a workplace pension.
- Other info: Remote work with opportunities for career progression and monthly awards.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication and organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Benefits
- Savings Discounts
- Podcast
- Wellbeing Resources
- Webinars
- Access to GP's
- Mental Health Support
- Financial Advice
- Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – for the best of the best
- Refer‑A‑Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Overview
You will provide proactive and reactive service to ensure our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools needed to perform this role, including company‑led training and time in the Grad Bay.
Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers about the different ways they can conduct banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures while providing customers with a seamless and positive experience.
- Take correct actions to deliver good customer outcomes; review and mitigate gaps to ensure positive outcomes.
- Conduct financial reviews and provide customers with accurate information allowing them to make informed decisions on financial products and services.
- Balance proactive conversations with planned customer meetings and manage diary.
- Support the bank’s way of working to help as many customers as possible.
- Maintain relationships with colleagues in the department to support customers and keep aware of wider business aims.
- Resolve complaints and errors quickly, restoring the customer relationship.
- Ensure each customer interaction leaves the customer satisfied that their needs have been met.
Qualifications
Credit, criminal, sanctions and fraud checks will be completed. The successful candidate must be able to provide evidence of the last 2 years of employment history and the last 5 years of address history.
Required Skills
- Excellent organisational and time‑management skills to meet performance measures and customer needs.
- Strong communication skills – speaking and writing clearly and confidently.
- Emotional intelligence – the ability to empathise and be kind.
- Team‑player mindset, enjoying collaboration with others.
Customer Expert - Natwest WAHA - Remote in Norwich employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Expert - Natwest WAHA - Remote in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out Natwest's values and mission. This way, you can tailor your answers to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out as a Customer Expert.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Customer Expert - Natwest WAHA - Remote in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Expert role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and confident language in your application. We love seeing candidates who can express themselves well, so don’t hold back on showcasing your writing skills!
Emphasise Team Spirit: We’re all about collaboration here at StudySmarter, so make sure to mention any experiences where you’ve worked well in a team. Share examples of how you’ve supported colleagues or contributed to group goals – it’ll show us you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Before the interview, make sure you understand Natwest's services and how they align with customer needs. Brush up on financial products and be ready to discuss how you can help customers achieve their financial goals.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your ability to explain complex concepts in simple terms.
✨Demonstrate Emotional Intelligence
Prepare examples that showcase your empathy and kindness in previous roles. Think about times when you resolved customer complaints or helped someone through a tough situation, as this will highlight your suitability for the Customer Expert position.
✨Be Organised and Punctual
Make sure you have all necessary documents ready and arrive on time for your interview. Being organised reflects your time-management skills, which are crucial for meeting performance measures and customer needs in this role.