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- Tasks: Assist customers with travel insurance queries and manage complex medical issues.
- Company: Join Teleperformance SE, a leader in customer service excellence.
- Benefits: Flexible remote work, competitive pay, and a supportive team environment.
- Other info: Enjoy a professional, distraction-free workspace with growth opportunities.
- Why this job: Make a difference by helping travellers navigate their insurance needs.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Teleperformance SE is seeking a Customer Service Representative based in Northampton, UK. This role requires processing Aviva travel customers' insurance policies, managing complex medical queries, and adhering to strict FCA compliance regulations.
Candidates must be experienced in customer service, have excellent communication skills, and demonstrate emotional intelligence. The position also demands a professional working environment free from distractions, and proficiency with PC systems is essential.
Join a dynamic team delivering exceptional service to our clients.
Remote Travel Insurance Customer Service Specialist in Northampton employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Travel Insurance Customer Service Specialist in Northampton
✨Tip Number 1
Make sure you research Teleperformance and Aviva before your interview. Knowing their values and recent news can help you connect your answers to what they care about, showing you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend or family member. This will help you feel more confident when handling complex queries during the interview.
✨Tip Number 3
Show off your emotional intelligence! Think of examples from your past experiences where you've successfully managed difficult customers or situations. This will demonstrate that you can handle the pressures of the job while keeping a cool head.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly, so make sure you take that extra step. It shows initiative and helps us keep track of your application easily.
We think you need these skills to ace Remote Travel Insurance Customer Service Specialist in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you’ve handled complex queries before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and emotional intelligence. Let us know why you’re passionate about helping customers with their travel insurance needs.
Showcase Your Tech Skills: Since proficiency with PC systems is essential, mention any software or tools you’re familiar with. We love candidates who can hit the ground running, so highlight your tech-savviness!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Make sure you understand the ins and outs of travel insurance, especially Aviva's policies. Brush up on common medical queries that customers might have, as well as FCA compliance regulations. This knowledge will show that you're serious about the role and ready to tackle any questions thrown your way.
✨Showcase Your Communication Skills
During the interview, focus on demonstrating your excellent communication skills. Practice explaining complex concepts in simple terms, as this is crucial for a Customer Service Representative. Use examples from your past experiences where you successfully resolved customer issues or handled difficult conversations.
✨Emotional Intelligence is Key
Highlight your emotional intelligence by sharing stories that showcase your ability to empathise with customers. Discuss how you've managed stressful situations or provided support to clients in need. This will help the interviewers see that you can handle the emotional aspects of customer service effectively.
✨Create a Distraction-Free Environment
Since this is a remote position, ensure you have a professional working environment set up for the interview. Find a quiet space free from distractions, and make sure your tech is working smoothly. This will not only help you focus but also demonstrate your commitment to maintaining a professional atmosphere.