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- Tasks: Assist customers with travel insurance queries and process their policies efficiently.
- Company: Join Aviva, a leading name in travel insurance with a supportive team culture.
- Benefits: Work from home, competitive pay, and opportunities for personal growth.
- Other info: Enjoy a dynamic work environment with a focus on teamwork and empathy.
- Why this job: Make a difference by helping customers navigate their travel insurance needs.
- Qualifications: Strong communication skills and a background in customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Day to day responsibilities of the Customer Service Representative include:
- Customer Service processing for Aviva travel customers' policies.
- Handling call demand for our banking partner.
- Dealing with Travel Insurance policies underwritten by Aviva to process medical & trip upgrades for customers.
- Managing complex medical queries and screening customers' medical conditions.
- Adhering to mandatory call scripts on all calls.
- Using multiple systems simultaneously.
- Owning and handling FCA regulated complaints through to completion.
- Direct responsibility for handling underwriting risks with caution and customer protection at the forefront.
- Identifying and recording vulnerability, where patience, empathy, and support are critical.
- Complying with strict FCA regulations around compliance with a key focus on customer protection.
Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. For example, you are required to have full childcare arrangements in place. It is imperative that you maintain a professional working environment as you would if you were coming to an office. You are responsible for ensuring you have a dedicated workspace free of noise and distraction to comply with your contractual obligations. This includes the requirement of your workspace/room to be clear of any mobile phones or other electronic devices whilst you are at your workstation.
You should enjoy working with others and like being a team player. You can speak and write clearly and confidently. You possess emotional intelligence, meaning you are able to empathise, be kind, and interact well with others. You are open to different ways of thinking and new ideas, and you can think logically when making decisions. Having a forward-thinking mindset focused on resolving challenges is essential.
Taking ownership, not being afraid to take on new tasks, and having a self-driven mindset are important. You must be proficient in using/navigating PC systems within a fast-paced environment. Fantastic verbal and communication skills are required, along with comprehensive experience within a customer service environment. An open mind and positive attitude in response to feedback will help you improve.
The ability to establish collaborative customer relationships, a good attitude, and the ability to interact with various people are crucial. Strong written skills with attention to detail, a professional and friendly manner, and a good, consistent typing speed are also necessary. You should take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
Customer Service Specialist - Aviva Travel Insurance - Work in Northampton employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Aviva Travel Insurance - Work in Northampton
✨Tip Number 1
Get to know the company! Research Aviva and their travel insurance policies. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role requires fantastic verbal and written skills, try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls.
✨Tip Number 3
Show off your emotional intelligence! Be prepared to discuss how you've handled complex situations in the past. Share examples where you've shown empathy and patience, as these traits are crucial for this role.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure we get your details and can consider you for the role.
We think you need these skills to ace Customer Service Specialist - Aviva Travel Insurance - Work in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your experience in customer service, especially any work with insurance or complex queries, as this will show us you understand the job.
Show Off Your Communication Skills: Since you'll be dealing with customers and their queries, it's crucial to demonstrate your strong written communication skills. Use clear, concise language and make sure there are no typos – we want to see your attention to detail!
Emphasise Empathy and Teamwork: In your application, let us know about times you've shown empathy or worked well in a team. This role requires emotional intelligence, so sharing examples will help us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Familiarise yourself with Aviva's travel insurance policies and the specific responsibilities of a Customer Service Specialist. Understanding the ins and outs of the products will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role requires emotional intelligence, prepare examples from your past experiences where you've demonstrated empathy and patience. Think about times when you handled complex queries or supported vulnerable customers, as these stories will resonate well with the interviewers.
✨Practice Your Communication Skills
As communication is key in this role, practice speaking clearly and confidently. You might even want to rehearse common interview questions with a friend or family member to ensure you can articulate your thoughts effectively during the actual interview.
✨Set Up Your Workspace
Since this is a work-from-home position, make sure to discuss how you'll create a professional environment free from distractions. Mention your plans for a dedicated workspace and how you'll manage your time effectively, which will demonstrate your commitment to maintaining professionalism.