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- Tasks: Investigate fraud claims and support customers with empathy and accuracy.
- Company: Join a mission-driven team focused on customer trust and safety.
- Benefits: Remote work, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and problem-solving.
- Why this job: Make a real difference in preventing fraud and helping victims.
- Qualifications: Experience in banking or customer service, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our mission is to earn and maintain customer trust, support safe growth for our clients, and contribute to a safer society. Fraud Investigators play a vital role in achieving this mission.
What You'll Be Doing
- Gathering evidence from customer claim submissions via in‑app chat and inbound/outbound calls
- Probing for additional information where required
- Investigating claims with empathy, accuracy, and attention to detail
- Making decisions on cases and upholding or declining fraud claims up to £5,000
- Submitting accounts for closure where first‑party fraud concerns are identified
- Triaging cases over £5,000 for escalation
- Safeguarding compromised accounts and taking appropriate action to restore safe account usage
- Providing advice and support to victims of fraud
- Completing all required post‑investigation actions
- Investigating and reviewing payment attempts to ensure customers are not falling victim to a scam
- Reviewing customer accounts and activity to determine if they are committing fraud
Qualifications
- Minimum 1 year of experience in the banking or financial services industry
- Excellent written and verbal English communication skills
- Previous customer service experience or similar
- Strong investigative, problem‑solving, and decision‑making skills
- Ability to work independently and collaboratively
- Confidence working to deadlines
Values
- Process Excellence – Doing things well and constantly striving to improve your work
- Collaboration – Enjoy working with others as a team player
- Communication – Speak and write clearly with confidence
- Emotional Intelligence – Empathise, show kindness and work well with others
- Open‑Mindedness – Be open to different ways of thinking and new ideas
- Critical Thinking – Think logically when making decisions
- Solution Orientation – Focus on resolving challenges with a forward‑thinking mindset
- Entrepreneurship – Take ownership, embrace new tasks and develop a self‑driven mindset
Skills
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive in dealing with difficult situations and conversations
- High levels of accuracy and attention to detail
- Driven to work towards achievable targets
Customer Service -Fraud Specialist (Pursue) - Remote in Northampton employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service -Fraud Specialist (Pursue) - Remote in Northampton
✨Tip Number 1
Get to know the company and its mission! Before your interview, dive into their values and what they stand for. This will help you connect your experiences to their goals, showing them you're not just another candidate.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and empathetically. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past where you successfully resolved issues. Be ready to discuss these during your interview to demonstrate your critical thinking and solution orientation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service -Fraud Specialist (Pursue) - Remote in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service - Fraud Specialist role. Highlight your relevant experience in banking or financial services, and showcase your problem-solving skills. We want to see how you can contribute to our mission!
Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, ensure your application reflects that. Use clear and concise language, and don’t forget to demonstrate your empathy and understanding in your writing. We value good communicators!
Highlight Your Investigative Skills: As a Fraud Specialist, you'll need strong investigative skills. In your application, share examples of how you've successfully resolved issues or made decisions based on evidence. We love seeing candidates who can think critically and act decisively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Before the interview, make sure you understand the role of a Fraud Specialist. Familiarise yourself with common fraud scenarios and the processes involved in investigating claims. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves dealing with victims of fraud, it's crucial to demonstrate your emotional intelligence. Prepare examples from your past experiences where you've shown empathy and understanding, especially in challenging situations. This will highlight your ability to connect with customers on a personal level.
✨Practice Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you explain complex issues simply. This will help you feel more at ease during the actual interview.
✨Be Ready for Problem-Solving Questions
Expect to face scenario-based questions that test your investigative and decision-making skills. Think of specific examples where you've successfully resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.