Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate fraud claims and support customers with empathy and accuracy.
- Company: Join a mission-driven team focused on customer trust and safety.
- Benefits: Remote work, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and problem-solving.
- Why this job: Make a real difference by protecting customers from fraud.
- Qualifications: Experience in banking or customer service, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our mission is to earn and maintain customer trust, support safe growth for our clients, and contribute to a safer society. Fraud Investigators play a vital role in achieving this mission.
What You'll Be Doing
- Gathering evidence from customer claim submissions via in‑app chat and inbound/outbound calls
- Probing for additional information where required
- Investigating claims with empathy, accuracy, and attention to detail
- Making decisions on cases and upholding or declining fraud claims up to £5,000
- Submitting accounts for closure where first‑party fraud concerns are identified
- Triaging cases over £5,000 for escalation
- Safeguarding compromised accounts and taking appropriate action to restore safe account usage
- Providing advice and support to victims of fraud
- Completing all required post‑investigation actions
- Investigating and reviewing payment attempts to ensure customers are not falling victim to a scam
- Reviewing customer accounts and activity to determine if they are committing fraud
Qualifications
- Minimum 1 year of experience in the banking or financial services industry
- Excellent written and verbal English communication skills
- Previous customer service experience or similar
- Strong investigative, problem‑solving, and decision‑making skills
- Ability to work independently and collaboratively
- Confidence working to deadlines
Values
- Process Excellence – Doing things well and constantly striving to improve your work
- Collaboration – Enjoy working with others as a team player
- Communication – Speak and write clearly with confidence
- Emotional Intelligence – Empathise, show kindness and work well with others
- Open‑Mindedness – Be open to different ways of thinking and new ideas
- Critical Thinking – Think logically when making decisions
- Solution Orientation – Focus on resolving challenges with a forward‑thinking mindset
- Entrepreneurship – Take ownership, embrace new tasks and develop a self‑driven mindset
Skills
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive in dealing with difficult situations and conversations
- High levels of accuracy and attention to detail
- Driven to work towards achievable targets
Customer Service -Fraud Specialist (Prevent) - Remote in Northampton employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service -Fraud Specialist (Prevent) - Remote in Northampton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they communicate and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've successfully resolved issues in the past. This will demonstrate your critical thinking and solution-oriented mindset, which are key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself on their radar and show your enthusiasm for the position.
We think you need these skills to ace Customer Service -Fraud Specialist (Prevent) - Remote in Northampton
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with customers. We want to see how you can connect with people and understand their situations, especially when dealing with sensitive issues like fraud.
Be Detail-Oriented: Attention to detail is key in this role. Use your application to demonstrate how you've successfully managed tasks that required precision and thoroughness. We love candidates who can spot the little things that matter!
Communicate Clearly: Your written communication skills are crucial for this position. Make sure your application is clear, concise, and free of errors. We appreciate candidates who can express themselves well, so let your personality shine through!
Tailor Your Experience: Don’t just list your previous jobs; relate them to the role of a Fraud Specialist. We want to see how your past experiences in customer service or financial services have prepared you for this position. Apply through our website and show us why you're the perfect fit!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Before the interview, make sure you understand the role of a Fraud Specialist. Familiarise yourself with common fraud scenarios and the processes involved in investigating claims. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves dealing with victims of fraud, it's crucial to demonstrate your emotional intelligence. Prepare examples from your past experiences where you've shown empathy and understanding, especially in challenging situations. This will highlight your ability to connect with customers on a personal level.
✨Practice Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member, focusing on how you convey complex information simply and effectively.
✨Be Ready for Problem-Solving Questions
Expect to face scenario-based questions that test your investigative and decision-making skills. Think of specific examples where you've successfully resolved issues or made tough decisions. This will showcase your critical thinking and solution-oriented mindset, which are essential for this job.