Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own and develop strategic IT relationships with public sector clients.
- Company: Join Teleperformance, a leader in client-focused technology solutions.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Be a trusted advisor and shape the future of public sector technology.
- Qualifications: 5+ years in technical account management and strong leadership skills.
- Other info: Dynamic role with a focus on collaboration and strategic impact.
The predicted salary is between 48000 - 72000 £ per year.
The Technical Account Manager (TAM) is a senior, client-facing role responsible for owning and developing the strategic IT relationship between Teleperformance (TP) and assigned client, with a strong focus on Public Sector and regulated environments. The role acts as a trusted technical and strategic advisor to client IT and Executive stakeholders, ensuring alignment between client strategy, operational delivery, and TP's technology roadmap.
Key Objectives
- Own the strategic IT relationship with assigned client.
- Lead forward-looking IT and technology discussions with client IT and Executive stakeholders.
- Ensure alignment with Public Sector governance, security, and compliance expectations.
- Position TP as a long-term strategic technology partner.
Key Responsibilities
- Strategic Client Engagement
- IT Strategy & Roadmap Alignment
- Public Sector Governance & Risk
- Operational Assurance
- Internal Stakeholder Collaboration
Essential
- 5+ years in technical account, service delivery, or managed services roles
- Strong leadership presence with senior client stakeholders.
- Confident communicator with the ability to explain technical issues in business terms.
- Ability to lead calmly and decisively during high-impact incidents.
- Executive engagement
- Broad enterprise IT knowledge
- Deep understanding of IT service management, incident response, and change governance.
Desirable
- Proven experience supporting Public Sector or highly regulated clients.
- Experience working with multi-supplier environments and external technology partners.
Working Pattern
- Full-time role with flexibility to support executive engagement and critical client events.
- UK based with remote or hybrid working.
Technical Account Manager - Public Sector in Newcastle upon Tyne employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Public Sector in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and tech industries. Attend relevant events or webinars where you can meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for those interviews! Research Teleperformance and understand their technology roadmap. Be ready to discuss how your experience aligns with their needs, especially in public sector governance and compliance.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've successfully engaged with senior stakeholders and navigated complex IT environments. This will demonstrate your fit for the Technical Account Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Teleperformance.
We think you need these skills to ace Technical Account Manager - Public Sector in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience in public sector environments and how it aligns with our needs at StudySmarter.
Showcase Your Communication Skills: As a TAM, you'll need to communicate complex technical issues clearly. Use your application to demonstrate your ability to explain technical concepts in simple terms, just like you would to a client.
Highlight Relevant Experience: Don’t forget to mention your past roles in technical account management or service delivery. We want to see how your background prepares you for engaging with senior stakeholders in the public sector.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Teleperformance SE
✨Know Your Client Inside Out
Before the interview, dive deep into understanding Teleperformance's role in the Public Sector. Familiarise yourself with their key clients, recent projects, and any challenges they face. This will help you demonstrate your strategic thinking and show that you're genuinely interested in the position.
✨Master the Technical Jargon
As a Technical Account Manager, you'll need to communicate complex technical concepts clearly. Brush up on relevant IT service management terms and be ready to explain how you can bridge the gap between technical issues and business needs. Practice articulating these ideas in simple terms to ensure clarity.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or managed high-stakes situations. Highlight your ability to remain calm under pressure and how you've engaged with senior stakeholders. This will illustrate your leadership presence and reassure them of your capability in critical scenarios.
✨Align with Governance and Compliance
Given the focus on Public Sector governance, brush up on relevant regulations and compliance standards. Be ready to discuss how you've navigated these in previous roles and how you can ensure alignment with Teleperformance's technology roadmap. This will position you as a knowledgeable partner for their clients.