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- Tasks: Provide top-notch customer service and assist with inquiries about Universal Credit.
- Company: Leading customer service company in Newcastle upon Tyne.
- Benefits: Wellbeing resources and awards for employee achievements.
- Why this job: Join a dynamic team and make a difference in people's lives.
- Qualifications: Strong verbal and written skills, and customer service experience.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer service company is looking for a Telephone Customer Service Specialist in Newcastle upon Tyne. This office-based role involves providing excellent service on an inbound channel, assisting customers with inquiries about employment status and government support.
Ideal candidates will have:
- Strong verbal and written skills
- Experience in customer service
- The ability to work in a fast-paced environment
Benefit packages include wellbeing resources and various awards for employee achievements.
Inbound Customer Service Specialist: Universal Credit in Newcastle upon Tyne employer: Teleperformance SE
Contact Detail:
Teleperformance SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Specialist: Universal Credit in Newcastle upon Tyne
✨Tip Number 1
Practice your phone skills! Since this role is all about inbound calls, we recommend doing mock calls with friends or family. This will help you get comfortable with handling customer inquiries and improve your verbal communication.
✨Tip Number 2
Research the company! Knowing their values and services can give you an edge during interviews. We suggest checking out their website and social media to get a feel for their culture and what they stand for.
✨Tip Number 3
Show off your customer service experience! When you get the chance to chat with them, highlight specific examples of how you've helped customers in the past. We want to see how you handle tough situations and keep a positive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available for applicants who go through us.
We think you need these skills to ace Inbound Customer Service Specialist: Universal Credit in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Inbound Customer Service Specialist role. Share specific examples of how you've helped customers in the past – we love a good story!
Show Off Your Communication Skills: Since this role involves assisting customers with inquiries, make sure your written application reflects your strong verbal and written skills. Keep it clear, concise, and friendly – just like how you'd communicate with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Teleperformance SE
✨Know Your Stuff
Make sure you understand Universal Credit and the common inquiries customers might have. Brush up on the latest updates and policies so you can confidently answer questions and show your expertise.
✨Practice Your Communication Skills
Since this role requires strong verbal and written skills, practice answering common customer service scenarios out loud. You could even role-play with a friend to get comfortable with articulating your thoughts clearly and effectively.
✨Show Your Customer-Centric Attitude
During the interview, highlight your previous customer service experiences. Share specific examples of how you've gone above and beyond for customers, as this will demonstrate your commitment to providing excellent service.
✨Prepare for a Fast-Paced Environment
Be ready to discuss how you handle pressure and multitasking. Think of examples from your past roles where you successfully managed multiple tasks or dealt with challenging situations, as this will show you're a great fit for their dynamic environment.
